Solution Architect – ServiceNow ITOM & ITAM- Singapore

Axiom Technologies; Singapore; Presencial; SGD 180.000 - 260.000; Jornada completa

Descripción de la vacante

Axiom Technologies in Singapore seeks an experienced ServiceNow Solution Architect to lead end-to-end ITOM/ITAM design, CMDB/CSDM alignment, and enterprise integrations across the platform. You will run Plan phase workshops, translate business needs into scalable architectures, provide design assurance, and oversee execution with cross-functional teams and project stakeholders.

This senior role demands hands-on oversight of discovery, configuration management, asset management capabilities, and

Formación

• Proven experience as a ServiceNow Solution Architect in enterprise implementation or transformation projects.
• Hands-on Discovery and CMDB/CSDM expertise.
• Experience with ITOM and ITAM deployments in large environments.
• Excellent communication and stakeholder management skills.
• Ability to lead design workshops and provide architecture assurance.

Responsabilidades

• Lead end-to-end ServiceNow ITOM/ITAM architecture.
• Run Plan phase workshops to gather requirements.
• Translate business needs into scalable architectures and implementation strategies.
• Define solution architecture, design principles, and implementation guidelines.
• Ensure CMDB/CSDM alignment and best practices across projects.
• Provide architectural guidance to development teams and oversee execution.
• Review designs and manage risks, dependencies, and integrations.
• Collaborate with business stakeholders and project teams to ensure quality.

Conocimientos

ServiceNow Architecture

ITOM & ITAM

CMDB/CSDM

Discovery

Integrations

Stakeholder Management

Technical Documentation

Workshops Facilitation

Herramientas

Discovery design

CMDB integration

Descripción del empleo

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are seeking an experienced ServiceNow Solution Architect to lead end-to-end solution design across IT Operations Management (ITOM) and IT Asset Management (ITAM).

The successful candidate will lead solution design workshops during the Plan phase, define scalable technical architectures, ensure alignment with CMDB/CSDM standards and ServiceNow platform best practices, and provide architectural guidance and design assurance throughout the Execute phase.

The ideal candidate will have strong expertise in ServiceNow architecture, Discovery, CMDB/CSDM, Hardware Asset Management (HAM), Software Asset Management (SAM), and enterprise integrations.

Key Responsibilities

• Lead end-to-end solution architecture and design across ServiceNow ITOM and ITAM workstreams.


• Conduct solution design workshops during the Plan phase to gather requirements and understand business needs.


• Translate business requirements into scalable technical solutions and implementation strategies.


• Define solution architecture, design principles, technical specifications, and implementation guidelines.


• Ensure alignment with CMDB, CSDM, and ServiceNow platform best practices.


• Provide architectural guidance to development and implementation teams throughout the Execute phase.


• Review solution designs and technical implementation approaches to ensure compliance with agreed architecture standards.


• Oversee architecture considerations for ServiceNow Discovery, configuration management, and asset management capabilities.


• Design and guide integrations between ServiceNow and enterprise systems.


• Identify technical risks, dependencies, and implementation challenges, recommending appropriate solutions.


• Collaborate with business stakeholders, project managers, developers, and technical teams.


• Provide design assurance throughout implementation and support the resolution of architecture-related issues.


• Ensure solution quality, scalability, maintainability, and alignment with enterprise architecture standards.

Required Skills and Experience

• Proven experience as a ServiceNow Solution Architect in enterprise implementation or transformation projects.


• Strong ServiceNow architecture expertise across IT Operations Management (ITOM) and IT Asset Management (ITAM).


• Hands-on knowledge of ServiceNow Discovery, including discovery design and CMDB integration.


• Strong understanding of Configuration Management Database (CMDB) and Common Service Data Model (CSDM).


• Experience with configuration item (CI) data modelling, relationships, and service mapping alignment.


• Experience with Hardware Asset Management (HAM) and Software Asset Management (SAM).


• Experience designing and managing integrations between ServiceNow and enterprise systems.


• Strong knowledge of ServiceNow platform architecture, technical design standards, and implementation best practices.


• Experience leading technical design workshops and translating business requirements into solution architectures.


• Ability to conduct architecture reviews, provide design assurance, and guide technical implementation teams.


• Excellent communication, stakeholder management, problem-solving, and technical documentation skills.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) certification.


• ServiceNow Certified Master Architect (CMA) certification.


• Relevant ServiceNow certifications in ITOM, CMDB, Hardware Asset Management (HAM), or Software Asset Management (SAM).


• Experience delivering large-scale ServiceNow ITOM and ITAM implementations.


• Experience working in complex enterprise environments with multiple technical teams and stakeholders.

Personal Attributes

• Strong architectural thinking and technical leadership capabilities.


• Excellent analytical and problem-solving skills.


• Ability to communicate complex technical concepts to business and technical stakeholders.


• Strong workshop facilitation and stakeholder engagement skills.


• Ability to manage competing priorities and technical dependencies.


• Detail-oriented, organized, and committed to solution quality.


• Ability to work independently and collaboratively with cross-functional teams.


• Proactive approach to identifying risks and recommending practical solutions.


• Strong commitment to ServiceNow platform governance and architectural best practices.

Technical Knowledge

In-depth knowledge of:

• ServiceNow platform architecture and solution design.


• IT Operations Management (ITOM).


• IT Asset Management (ITAM).


• ServiceNow Discovery and CMDB integration.


• Configuration Management Database (CMDB).


• Common Service Data Model (CSDM).


• Hardware Asset Management (HAM).


• Software Asset Management (SAM).


• Enterprise system integrations and technical design standards.

Additional knowledge of:

• ServiceNow implementation methodologies and delivery phases.


• Enterprise architecture principles and platform governance.


• Technical documentation, design reviews, and implementation assurance.


• Risk management, dependency analysis, and solution scalability.

Experience Requirements

• Proven experience in ServiceNow solution architecture and enterprise implementations.


• Strong hands-on and architectural experience across ITOM, ITAM, CMDB, and CSDM.


• Experience leading design workshops and providing architecture assurance during project execution.


• Experience delivering complex ServiceNow transformation projects is highly desirable.

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