ServiceNow Solutions Architect - Lead ITSM/ITOM Deployments

DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DXC Technology Services Singapore Pte. Ltd. is seeking a Senior Solution Architect to drive ServiceNow implementations and deliver end-to-end solutions for enterprise clients. You will lead project delivery, own both technical and business designs, and guide design reviews to ensure data quality.

You will collaborate with client teams during sales and delivery, participate in RFPs, and audit existing implementations to recommend enhancements. English fluency and ASEAN travel are required.

Qualifications

• 5+ years in IT or customer support organizations.
• 3 years as a technical consultant or business analyst in ServiceNow delivery (ITSM/ITOM/ITAM).
• ServiceNow certifications with at least 1 CIS.
• Strong understanding of SQL, XML, and web-based technologies.
• 1+ years implementing ITIL-aligned processes.
• Fluency in English.
• Willingness to travel within ASEAN.
• Eligible to obtain and maintain security clearance and site access.

Responsibilities

• Lead solution implementation projects.
• Own technical and business design of the end-to-end solution during implementation.
• Conduct design reviews and data quality assurance.
• Manage and communicate with external client teams during the sales process and post-sales deliveries.
• Lead and participate in RFPs and provide technology solution content.
• Audit existing client’s implementation and recommend enhancements.

Skills

Solution architecture

ServiceNow

SQL

English fluency

Stakeholder management

Education

ServiceNow CIS Certification

Tools

SQL

XML

Web technologies

Job description

DXC Technology Services Singapore Pte. Ltd. is seeking a Senior Solution Architect to drive ServiceNow implementations and deliver end-to-end solutions for enterprise clients. You will lead project delivery, own both technical and business designs, and guide design reviews to ensure data quality.

You will collaborate with client teams during sales and delivery, participate in RFPs, and audit existing implementations to recommend enhancements. English fluency and ASEAN travel are required.