Regional Head of ITAM & Configuration Management (ServiceNow)

Eames Consulting Group; Singapore; On-site; SGD 180,000 - 270,000; Full time

Job summary

Eames Consulting Group partners with a global enterprise to appoint a regional IT Operations leader who will own CMDB and ITAM across APAC. You will define the operating model, govern data, and oversee ServiceNow ITAM rollouts with top data quality.

Lead mapping of complex relationships using Discovery, Service Mapping and IRE, and coordinate with infrastructure, security, EA and regional leads to drive CMDB adoption across multiple countries.

Qualifications

• 10+ years in IT Asset or Configuration Management.
• 3–5 years hands-on ServiceNow (Discovery, Service Mapping, IRE).
• Experience leading CMDB/data governance across multiple countries.
• Strong stakeholder management and communication skills.

Responsibilities

• Define CMDB operating model from the ground up for APAC.
• Spearhead regional ServiceNow ITAM rollouts with data quality governance.
• Oversee onboarding/validation of master data to high quality standards.
• Coordinate between infrastructure, security, enterprise architecture and regional leads to drive CMDB adoption.

Skills

IT Asset Mgmt

CMDB governance

ServiceNow Discovery

Service Mapping

IRE

Leadership

Stakeholder mgmt

Tools

ServiceNow

Job description

We are currently partnering with a leading global enterprise to find a strategic leader who will take full ownership of their Configuration Management Database (CMDB) and IT Asset Management capabilities across the APAC region.

In this regional leadership role, you will define the CMDB operating model from the ground up, steering the strategy, governance, and continuous improvement of IT asset data. You will spearhead regional ServiceNow ITAM rollouts, ensuring master data is securely onboarded and validated to the highest quality standards. Beyond just process governance, you will dive deep into the data - utilizing ServiceNow Discovery, Service Mapping, and Identification & Reconciliation (IRE) to map complex infrastructure, application, and service relationships.

You will act as the central hub between infrastructure, security, enterprise architecture, and regional branch leads, managing vendor deliveries and guiding a team of analysts to drive CMDB adoption across multiple countries.

What we're looking for:

• We need an experienced IT Operations leader with 10+ years in IT Asset or Configuration Management, backed by a strong foundation in IT infrastructure and risk management.
• Crucially, you must bring 3 to 5 years of hands-on, technical expertise within the ServiceNow ecosystem (specifically Discovery, Service Mapping, and IRE).

If you have a proven track record of standardizing complex service controls, building enterprise data governance frameworks, and translating raw technical data into clear management actions, we want to speak with you.