Senior Service Cloud AE - Singapore Enterprise

Own Company; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Salesforce is seeking an Account Executive for Service Cloud in Singapore. You will formulate and execute a Service Cloud sales strategy, drive revenue growth by expanding the existing customer base and winning new logos, and focus on identifying, structuring, leading and closing large deals with cross-functional teams.

You will build trusted relationships with senior buyers, strategise and negotiate at VP and CxO levels, and accelerate growth of our fastest growing service transformation.

Qualifications

• Extensive background in service applications and/or operational Customer Service Management.
• Proven track record selling Customer Service/Customer Engagement solutions into large organisations.
• Understanding of Customer Service Business and Operations.
• Strong analytical and problem-solving skills in a fast-paced environment.
• Experience working with extended sales teams in a matrixed organisation.
• Ability to operate under pressure with a growth mindset.
• Independent and proactive in navigating a highly matrixed organisation.

Responsibilities

• Identify opportunities within existing Salesforce customer base and prospects.
• Define and pitch the value of a service transformation to prospect’s management.
• Build trusted relationships with Head of Customer Service and understand their challenges and needs.
• Strategise, negotiate and close business at VP and CxO levels.
• Define and execute a plan to accelerate growth of Service Cloud adoption.
• Enable peers with service-specific sales messaging, prospecting, qualifying, and closing techniques.

Skills

Service Cloud

Enterprise sales

Customer service

Deal closing

Strategic selling

Stakeholder management

CxO-level negotiation

Job description

Salesforce is seeking an Account Executive for Service Cloud in Singapore. You will formulate and execute a Service Cloud sales strategy, drive revenue growth by expanding the existing customer base and winning new logos, and focus on identifying, structuring, leading and closing large deals with cross-functional teams.

You will build trusted relationships with senior buyers, strategise and negotiate at VP and CxO levels, and accelerate growth of our fastest growing service transformation.