Cloud Account Executive, Service Cloud, Singapore Enterprise

Own Company; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Salesforce is seeking an Account Executive for Service Cloud in Singapore. You will formulate and execute a Service Cloud sales strategy, drive revenue growth by expanding the existing customer base and winning new logos, and focus on identifying, structuring, leading and closing large deals with cross-functional teams.

You will build trusted relationships with senior buyers, strategise and negotiate at VP and CxO levels, and accelerate growth of our fastest growing service transformation.

Qualifications

• Extensive background in service applications and/or operational Customer Service Management.
• Proven track record selling Customer Service/Customer Engagement solutions into large organisations.
• Understanding of Customer Service Business and Operations.
• Strong analytical and problem-solving skills in a fast-paced environment.
• Experience working with extended sales teams in a matrixed organisation.
• Ability to operate under pressure with a growth mindset.
• Independent and proactive in navigating a highly matrixed organisation.

Responsibilities

• Identify opportunities within existing Salesforce customer base and prospects.
• Define and pitch the value of a service transformation to prospect’s management.
• Build trusted relationships with Head of Customer Service and understand their challenges and needs.
• Strategise, negotiate and close business at VP and CxO levels.
• Define and execute a plan to accelerate growth of Service Cloud adoption.
• Enable peers with service-specific sales messaging, prospecting, qualifying, and closing techniques.

Skills

Service Cloud

Enterprise sales

Customer service

Deal closing

Strategic selling

Stakeholder management

CxO-level negotiation

Job description

Description

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As an Account Executive (Service Cloud) you will be part of a team focusing on the Singapore market. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in the customer owning core sales teams.

Responsibilities:

Demand Generation:

• Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects
• Create new leads from systematical prospecting of Service leaders
• Leverage business from new & established relationships.

Customer Focus

• Define the contribution of a service transformation to an overall account specific vision and plan
• Define and pitch the specific value of a service transformation to prospect’s management
• Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand
• Strategise, negotiate & close business on VP and CxO level

Scale your business

• Define and execute a plan to accelerate growth of our already fastest growing solution
• Be top of mind at your peers in the extended sales team
• Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques

Trusted advisor

• Be a trusted advisor for customer service transformation to our customers and prospects
• Evangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or events
• Have a specific point of view on the future challenges and opportunities in customer service

Required Skills:

• Extensive background in service applications and/or operational Customer Service Management
• Strong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise
• Proven understanding of Customer Service Business, Customer Service Operations as well as buyer's profiles
• Strong analytic and task solving skills and the ability to succeed in a fast paced environment.
• Proven ability to work well as part of an extended sales team.
• Operate well under pressure with growth mindset
• Detailed with critical thinking and ability to translate business needs to Salesforce Solution
• Driven, and independent with ability to navigate in a highly matrixed organisation