Senior / Service Associate

HOLIDAY INN EXPRESS & SUITES SINGAPORE NOVENA; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Senior / Service Associate to provide exceptional customer service. Responsibilities include preparing service areas, upselling food and beverages, and resolving guest complaints. Candidates must have a High School Certificate or equivalent and 1 year of relevant experience. The ideal candidate will demonstrate strong communication and teamwork skills, ensuring high service standards and adherence to safety procedures.

Qualifications

• 1 year of related experience or equivalent combination of education and experience.
• Obtained alcohol awareness certification and/or food service permit.
• Ability to interact positively with guests and colleagues.

Responsibilities

• Deliver exceptional customer focused service.
• Prepare service areas and ensure cleanliness and readiness.
• Serve food and beverages, upselling where appropriate.
• Handle guest complaints effectively.
• Log security incidents and adhere to safety procedures.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

High School or Vocational Certificate in Hotel Management, Food & Beverage

Job description

What's the job

The Senior / Service Associate deliver exceptional customer focused service through adherence to InterContinental Hotels Group Policies and Procedures.

Your day-to-day

• Recycle wherever possible and enforce cost saving measures
• Communicate to supervisor for any difficulties, guest comments and other relevant information.
• Establish and maintain effective colleague working relationships.
• Attend and participate in daily briefings and other meetings as scheduled.
• Attend and participate in training sessions as scheduled.
• Deliver high service standards in accordance with departmental standards and procedures.
• Prepare for service by ensuring:
  • grooming is impeccable
  • outlet equipment are clean, sorted and stored
  • glassware / flatware is polished
  • chinaware is clean
  • waiter stations are prepared
  • cutleries are ready for buffet and table service
  • tables are set
  • reservations are ready and familiarised
  • special occasions are ready
  • music / lighting is on
  • outlet is ready and comfortable for service and guest
• Carry out effective service by ensuring:
  • guests are greeted and seated
  • daily specials are explained and upsold
  • food orders are taken quickly and processed accurately
  • trays and tray jacks are effectively used
  • payment methods are handled accurately
  • working areas are cleaned and re-set quickly
  • bar is clean
• Carry out effective beverage service by ensuring:
  • beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
  • converse with guests about wine, advise the types and styles of wine, take and serve wine orders
  • promote, sell, prepare and present cocktails to guests
  • coffee and tea is served in accordance with standard
• Take appropriate action to resolve guest complaints.
• Food and beverage stock is stored in relation to hotel procedures.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.
• Perform related duties and special projects as assigned

What we need from you

• High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field
• 1 year of related experience or an equivalent combination of education and experience
• Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
• Demonstrated ability to interact with guests, colleagues and third parties that reflects highly on the hotel, the brand and the Company.