Senior / Raffles Butler

Raffles Hotel Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore seeks a Senior Butler to enhance the service experience for residents. Responsibilities include personalizing interactions, managing in-suite services, and ensuring adherence to high service standards. Candidates should have a diploma in tourism or hotel management and excellent communication skills. This role offers a supportive work environment with benefits like flexible working hours, medical coverage, and opportunities for career development.

Benefits

5-day work week

Duty meals provided

Colleagues' discount at Accor Hotels

Flexible benefits package

Comprehensive insurance coverage

Career development opportunities

Holistic learning opportunities

Qualifications

• Excellent command of English; other language skills a plus.
• Ability to work well under pressure and resolve problems.
• Strong judgment and high level of professionalism.

Responsibilities

• Create personal connections with residents through emotional luxury.
• Orchestrate celebrations and in-suite experiences for residents.
• Ensure service standards align with brand SOP and guest expectations.
• Address security incidents and resident complaints promptly.

Skills

Excellent communication skills

Strong interpersonal skills

Attention to detail

Customer service orientation

Education

Diploma or Degree from School for Tourism and Hotel Management

Job description

The Senior / Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be intuitive of residents’ needs and wants. An ambassador of the hotel, well-rounded in all areas of the hotel, including Rooms, Food and Beverage, Spa and other resident touched areas.

Primary Responsibilities

Executes Butler core tasks

• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and residents.

• Engages and customises check-in procedures, suite set-up, suite orientation, offers welcome drink, itinerary and dining recommendations and bookings, through observation and interactions anticipate and be intuitive of residents’ needs and wants.

• Orchestrates the celebrations of residents’ special occasions, assists with in-suite experiences resolves resident feedback, serves daily amenities and offers assistance for departure arrangements and provides fond farewell.

• Tasks include unpacking, packing, laundry, shoe-shine and in-room dining service, promptly answers any resident calls and emails and communicates with respective departments.

• Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with internal stakeholders

• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Lobby Operations team in promoting inter-hotel sales and in-house restaurants and facilities.

• Cooperates closely with the In-Suite dining team and housekeeping to ensure a seamless In-Suite dining and cleaning experience. Acts as a link for residents with all other areas of the hotel.

• Addresses any security incidents and resident complaints to the Head Butler and reacts proactively when suitable and appropriate.

Improves quality of product and services

• Ensures residents receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.

• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Diploma or Degree from School for Tourism and Hotel Management.

• Excellent communication skills in English and ability to speak other language and / or basic understanding of other languages an advantage.

• Possesses strong interpersonal skills.

• Ascertains and addresses guest/colleague needs.

• Focuses on service with an eye for detail and an approachable attitude.

• Works well under pressure, analyzes and resolves problems, exercises good judgment and with a high degree of professionalism.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.