Senior Program Manager

NUCLEUS SOFTWARE SOLUTIONS PTE LTD; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading software solutions company in Singapore is seeking a Program Manager to oversee large service engagements, drive program governance, and ensure team alignment towards customer satisfaction. The ideal candidate will have extensive software development and program management experience, with strong skills in client relations and team leadership. This role offers a path for advancement to Program Director and beyond based on performance and internal development.

Qualifications

• 15-18 years of Software Development experience in BFSI domain.
• 7-9 years of Program Management experience.
• Experience in managing teams in Offshore/Onsite model.
• Ability to work effectively with stakeholders.

Responsibilities

• Define and monitor Program Governance.
• Manage all aspects of multiple related projects.
• Drive engagement towards customer delight.
• Communicate with project teams to ensure deliverables.

Skills

Software Development experience

Program Management experience

Client management skills

Communication skills

Negotiation skills

Tools

MS Project

MS Office applications

Job description

JOB ROLE

Manage Large Services engagement(s) [Multi Million $], work closely with Customer’s Senior Management and drive the team towards customer delight.

JOB RESPONSIBILITIES:

Program Management:

• Define and monitor Program Governance
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
• Manage Engagement level risks, issues and work out / drive the action plan, along with team
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation & excellence.
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
• Work collaboratively with Development managers, Architect to drive the engagement towards customer delight.
• Manage the day-to-day activities; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost and quality parameters
• Communicate and collaborate with internal and external stakeholders as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors
• Drive Steering committee(s) with customer’s senior stakeholders

Team Management:

• Coach and train project teams on Software Development processes and best practices
• Keep the team motivated and drive them towards customer delight
• Understand cultural nuances and drive cross cultural teams.

Customer Management:

• Provide inputs to strategic plans and work as a extended arm for customer’s Senior stakeholder
• Make decisions and communicate trade-offs and risks; drive key decisions across projects

Financials and Business Acumen:

• Contribute in P&L related activities
• Identify and Drive actions for engagement’s profitability improvisation
• Drive presales activities for business expansion

Desired for the Position:

• 15-18 years of Software Development experience, in BFSI domain
• 7-9 years of Program Management experience
• Experience in Managing team (s) in Offshore/Onsite model
• Should possess good communication and problem solving skills
• Should have strong client management and interaction experience
• Proficient with MS Project or similar software and MS Office applications
• Experience in leading cross-functional project teams, consisting of 30-40 members
• Strong persuasion and negotiation skills, including conflict resolution skills
• Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management and others outside the organization
• Self-motivated with ability to drive multiple projects

Future Role Progression potential (for this role)

Nucleus believes in grooming and promoting the internal talent, based on individual’s career aspirations and capability. This role leads to a path of Program Director, Regional Head - Services and beyond, in the future upon establishment of credentials by the individual.