Senior Production Tech Support & Incident Lead

JPMorgan Chase & Co.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Technology Support Lead to drive stable production operations in our Commercial & Investment Bank tech services.

You will lead incident response, oversee day-to-day maintenance, and ensure high availability of production systems across on-premises and cloud environments. The role emphasizes strong analytical thinking, collaboration with stakeholders, and applying AI-assisted methods to identify recurring issues and validate remediation actions for resiliency and

Qualifications

• Bachelor’s degree in Computer Science or equivalent.
• 5+ years of experience troubleshooting and maintaining IT services.
• Experience with AI-assisted incident recommendations and validation.
• Experience with large-scale on-premises and cloud environments.

Responsibilities

• Provide end-to-end application or infrastructure service delivery for business operations.
• Execute policies to ensure operational stability and availability.
• Monitor production environments for anomalies and drive observability tool usage.
• Escalate and communicate issues to business and tech stakeholders through incident resolution.
• Lead incident, problem, and change management for full-stack systems.

Skills

Troubleshooting IT services

Observability & monitoring

AI-assisted incident validation

Stakeholder communication

Education

Bachelor’s Degree in Computer Science

Tools

Jenkins

Git

Bitbucket

Autosys

Control-M

SQL

Linux/Unix

AWS

ITIL

Job description

JPMorgan Chase & Co. is seeking a Technology Support Lead to drive stable production operations in our Commercial & Investment Bank tech services.

You will lead incident response, oversee day-to-day maintenance, and ensure high availability of production systems across on-premises and cloud environments. The role emphasizes strong analytical thinking, collaboration with stakeholders, and applying AI-assisted methods to identify recurring issues and validate remediation actions for resiliency and