Technology Support III

JPMorganChase; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

J.P. Morgan in Singapore is seeking a Technology Support III specialist for iSeries and Digital Post Trade Applications Production Management within Commercial & Investment Bank.

You will ensure operational stability, availability, and performance of production application flows, and drive continuous improvement. You will troubleshoot, maintain, escalate, and resolve production service interruptions across on-prem and cloud environments, partnering with business and technology stakeholders to

Qualifications

• 3+ years of experience in iSeries development or production support
• Strong knowledge of OS/400, CLP, RPG, MQ Series and SQL
• Excellent written and verbal communication skills
• Proactive and independent with ability to lead initiatives
• Experience with observability and monitoring tools
• Exposure to ITIL processes in a large-scale environment

Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports day-to-day maintenance to ensure stability and availability
• Assist in monitoring production environments for anomalies and address issues using observability tools
• Identify issues for escalation and communicate with stakeholders and provide solutions
• Analyze complex situations to anticipate and resolve incidents and changes for full-stack systems

Skills

iSeries

Production support

SQL

MQ Series

Troubleshooting

Education

Bachelor's in Computer Science

Tools

Monitoring tools

Cloud platforms

Job description

Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in iSeries and Digital Post Trade Applications Production Management in Commercial & Investment Bank (CIB), you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalation, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required Qualifications, Capabilities, And Skills

• Proven working experience in iSeries development and/or production support environment with knowledge of OS400, CLP, RPG, MQ Series, SQL
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Bachelor's Degree in Computer Science or equivalent
• Excellent written and verbal communication skills to confidently and clearly communicate at various levels
• Proactive, adaptive and independent with proven capability to lead a project initiative
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred Qualifications, Capabilities, And Skills

• Knowledge in Unix/Linux environment
• Working understanding of public cloud

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.