Incident & Problem Manager, AI-Driven Tech Operations

JPMorganChase; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

J.P. Morgan in Singapore is seeking a Technology Support III – Incident & Problem Manager in Employee Platforms Production Management to own and drive incident calls, coordinating with technical resolvers and production teams for seamless service delivery.

You will troubleshoot production interruptions, promote continuous improvement, and ensure secure handling of operational data while leveraging AI capabilities to speed triage and analysis.

Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Data Science, or related disciplines.
• 3+ years of experience troubleshooting, resolving, and maintaining information technology services with AI-assisted workflows and strong validation habits.
• Ability to review and validate AI-assisted incident recommendations and escalate when uncertain.
• Knowledge of applications or infrastructure in large-scale technology environments both on premises and public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to ITIL processes.

Responsibilities

• Analyze and troubleshoot production technology flows to ensure end-to-end service delivery supporting the business operations of the firm.
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, with strong data sensitivity.
• Establishing strong command and control of an incident, establishing clear accountability, ownership and methodical evaluation of complex issues.
• Facilitate timely, clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences.
• Improve operational stability and availability through chairing the problem/RCA calls.
• Candidate has to work on weekends, public holidays on rotation basis during the APAC hours.
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

Skills

Incident management

AI-assisted troubleshooting

Observability & monitoring

ITIL framework

Cloud & on-prem infrastructure

Communication with stakeholders

Education

Bachelor's degree in Computer Science / Cybersecurity / Data Science or related

Tools

Automation scripting

General purpose programming languages

Job description

J.P. Morgan in Singapore is seeking a Technology Support III – Incident & Problem Manager in Employee Platforms Production Management to own and drive incident calls, coordinating with technical resolvers and production teams for seamless service delivery.

You will troubleshoot production interruptions, promote continuous improvement, and ensure secure handling of operational data while leveraging AI capabilities to speed triage and analysis.