Tech Support Lead – iSeries & Production Operations

JPMorgan Chase & Co.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Singapore is seeking a Technology Support III to ensure the stability, performance, and reliability of iSeries and Digital Post Trade Applications Production Management within the Commercial & Investment Bank (CIB).

You will troubleshoot, maintain, and resolve production service interruptions, monitor environments with observability tools, and collaborate with stakeholders across business and technology to deliver a seamless user experience and drive continuous

Qualifications

• 3+ years of IT service troubleshooting and production support experience.
• Bachelor's degree in Computer Science or equivalent.
• Experience with iSeries development/production support (OS400, CLP, RPG, MQ, SQL).
• Strong written and verbal communication.
• Familiarity with ITIL processes and observability/monitoring.
• Experience in large-scale on-prem and cloud environments.

Responsibilities

• Provide end-to-end application or infrastructure service delivery.
• Maintain production systems for stability and availability.
• Monitor production environments for anomalies using observability tools.
• Escalate issues and communicate solutions to stakeholders.
• Analyze incidents and changes across full-stack tech systems.

Skills

Communication skills

Problem solving

Project leadership

Adaptability

Independent work

Education

Bachelor's Degree in Computer Science or equivalent

Tools

OS400

CLP

RPG

MQ Series

SQL

Observability tools

ITIL

Job description

JPMorgan Chase & Co. in Singapore is seeking a Technology Support III to ensure the stability, performance, and reliability of iSeries and Digital Post Trade Applications Production Management within the Commercial & Investment Bank (CIB).

You will troubleshoot, maintain, and resolve production service interruptions, monitor environments with observability tools, and collaborate with stakeholders across business and technology to deliver a seamless user experience and drive continuous