Technology Support III, Spread Credit Trading Floor

JPMorganChase; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

J.P. Morgan is seeking a Technology Support III professional to ensure operational stability of production application flows within the Credit Trading Team.

You will troubleshoot, maintain, and improve production systems while leveraging AI-assisted incident handling and observability tools to drive faster triage and proactive remediation. Ideal candidates will have a Bachelor's degree in CS/Engineering and 3+ years in IT services, with experience across on-premises and public cloud

Qualifications

• Bachelor's degree in Computer Science, Engineering or equivalent.
• 3+ years troubleshooting and maintaining information technology services.
• Experience using enterprise-authorized AI capabilities within production support workflows with validation.
• Ability to review and validate AI-assisted incident recommendations before action.
• Knowledge of applications or infrastructure in large-scale technology environments both on premises and in public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to ITIL processes.

Responsibilities

• Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm's systems to ensure operational stability and availability.
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders.
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure.
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
• Support critical and complex batch processing applications. Batches runs on Autosys and internal developed framework.
• Work with development teams on regular basis to ensure all issues and stability/resiliency enhancements are tracked.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Work on global production management objectives and develop meaningful relationships to achieve common goals and automation projects to eliminate toil.

Skills

Troubleshooting

IT service management

AI-assisted incident handling

Observability tools

Public cloud

Scripting/Automation

Strong communication

Education

Bachelor's degree in Computer Science, Engineering or equivalent

Tools

Autosys

Job description

Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in the Commercial and Investment Banking Technology – Credit Trading Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escal…

Job Responsibilities

• Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
• Support critical and complex batch processing applications. Batches runs on Autosys and internal developed framework.
• Work with development teams on regular basis to ensure all issues and stability/resiliency enhancements are tracked.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Work on global production management objectives and develop meaningful relationships to achieve common goals and automation projects to eliminate toil.

Required Qualifications, Capabilities, And Skills

• Bachelor's degree in Computer Science, Engineering or equivalent
• 3 or more years of experience in troubleshooting, resolving, and maintaining information technology services
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred Qualifications, Capabilities, And Skills

• Practical experience with public cloud
• Working knowledge in one or more general purpose programming languages and/or automation scripting

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.