Incident & Problem Manager — Tech Support Lead

JPMorgan Chase & Co.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Technology Support III - Incident & Problem Manager for Employee Platforms Production Management in Singapore.

You will own incident calls, collaborate with technical resolvers and production management, and drive continuous improvement for a seamless user experience. You will lead incident triage, RCA sessions, and cross-functional communication while applying AI-assisted practices to identify recurring patterns and validated remediation actions, with APAC-hours

Qualifications

• Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines.
• 3+ years of experience troubleshooting, resolving, and maintaining IT services with AI-assisted incident workflows.
• Ability to review AI-assisted incident recommendations before action and escalate when uncertain.
• Knowledge of applications or infrastructure in large-scale environments on premises and in public cloud.
• Experience with observability and monitoring tools and ITIL processes.

Responsibilities

• Analyze and troubleshoot production technology flows to support business operations.
• Use enterprise AI capabilities to speed up incident triage and trend analysis with validation.
• Establish incident ownership and methodical evaluation of complex issues.
• Communicate clearly to technical and non-technical audiences about incidents and experiences.
• Improve operational stability by chairing problem/RCA calls.
• Work weekends and public holidays on a rotation basis during APAC hours.
• Apply reuse-first, AI-assisted practices in incident/problem/change routines for resiliency and security.

Skills

Incident management

AI-assisted support

Troubleshooting

Effective communication

Security awareness

Education

Bachelor’s Degree in CS/Cybersecurity/Data Science

Tools

Public cloud

Observability tools

Job description

JPMorgan Chase & Co. seeks a Technology Support III - Incident & Problem Manager for Employee Platforms Production Management in Singapore.

You will own incident calls, collaborate with technical resolvers and production management, and drive continuous improvement for a seamless user experience. You will lead incident triage, RCA sessions, and cross-functional communication while applying AI-assisted practices to identify recurring patterns and validated remediation actions, with APAC-hours