Tech Support III: Credit Trading Ops & AI Reliability

JPMorganChase; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

J.P. Morgan is seeking a Technology Support III professional to ensure operational stability of production application flows within the Credit Trading Team.

You will troubleshoot, maintain, and improve production systems while leveraging AI-assisted incident handling and observability tools to drive faster triage and proactive remediation. Ideal candidates will have a Bachelor's degree in CS/Engineering and 3+ years in IT services, with experience across on-premises and public cloud

Qualifications

• Bachelor's degree in Computer Science, Engineering or equivalent.
• 3+ years troubleshooting and maintaining information technology services.
• Experience using enterprise-authorized AI capabilities within production support workflows with validation.
• Ability to review and validate AI-assisted incident recommendations before action.
• Knowledge of applications or infrastructure in large-scale technology environments both on premises and in public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to ITIL processes.

Responsibilities

• Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm's systems to ensure operational stability and availability.
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders.
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure.
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
• Support critical and complex batch processing applications. Batches runs on Autosys and internal developed framework.
• Work with development teams on regular basis to ensure all issues and stability/resiliency enhancements are tracked.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Work on global production management objectives and develop meaningful relationships to achieve common goals and automation projects to eliminate toil.

Skills

Troubleshooting

IT service management

AI-assisted incident handling

Observability tools

Public cloud

Scripting/Automation

Strong communication

Education

Bachelor's degree in Computer Science, Engineering or equivalent

Tools

Autosys

Job description

J.P. Morgan is seeking a Technology Support III professional to ensure operational stability of production application flows within the Credit Trading Team.

You will troubleshoot, maintain, and improve production systems while leveraging AI-assisted incident handling and observability tools to drive faster triage and proactive remediation. Ideal candidates will have a Bachelor's degree in CS/Engineering and 3+ years in IT services, with experience across on-premises and public cloud