Senior Primary Care Coordinator/Primary Care Coordinator

I-CARE PCN PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A healthcare services provider in Singapore is seeking a Patient Care Coordinator. This role involves coordinating Ancillary Services such as Diabetic Retinal Photography and Nurse Counselling, ensuring smooth operations and a positive patient experience. The ideal candidate holds a diploma in healthcare or related fields, is bilingual in English and Mandarin, and has 1–3 years of relevant experience. Responsibilities also include supporting patient registration, education, and service delivery in a clinic setting.

Qualifications

• 1–3 years of healthcare or service-related experience preferred.
• DRP/DFS certification is an advantage.
• Responsible, adaptable, and patient-centred.

Responsibilities

• Coordinating Ancillary Services throughout various clinics.
• Supporting patient registration, appointment scheduling, and service flow.
• Providing education to patients and assisting clinicians.

Skills

Bilingual in English & Mandarin

Strong team player

Basic–intermediate Microsoft Office skills

Strong organisational skills

Effective communication skills

Ability to manage complex workflows

Education

Diploma in Healthcare, Nursing, Life Sciences, Biomedical Science, or related field

Tools

Microsoft Excel

Job description

About the Role

You will support the coordination and delivery of key Ancillary Services across clinics and mobile service sites, including:

• Diabetic Retinal Photography (DRP)
• Diabetic Foot Screening (DFS)
• Nurse Counselling
• Spirometry

This role works closely with doctors, nurses, clinic staff, and the PCN HQ team to ensure smooth operations and a positive patient experience.

Key Responsibilities

Across both levels, responsibilities include:

• Coordinating Ancillary Services (e.g. DRP/DFS/Nurse Counselling/Spirometry)
• Supporting patient registration, appointment scheduling, and service flow
• Providing patient education and assisting clinicians during service delivery
• Performing documentation, data entry, and filing
• Handling patient enquiries professionally
• Liaising with clinics and HQ on operational matters
• Supporting audits, reports, and administrative tasks

Additional Responsibilities for Senior PCC

Candidates assessed for the Senior PCC level may take on:

• Higher responsibility in ensuring SOP adherence and service quality
• Handling escalation or workflow issues and proposing solutions
• Supporting onboarding and guidance for junior PCCs
• Monitoring data accuracy and supporting higher-level reporting needs

Requirements (Placement Depends on Experience)

Minimum Requirements for PCC:

• Diploma in Healthcare, Nursing, Life Sciences, Biomedical Science, or related field
• 1–3 years of healthcare or service-related experience preferred
• DRP/DFS certification is an advantage (training provided if needed)
• Basic–intermediate Microsoft Office skills
• Bilingual in English & Mandarin (dialects an advantage)
• Responsible, adaptable, and patient-centred
• Strong team player

Additional Experience for Senior PCC

• At least 2 years relevant experience in PCN or healthcare operations preferred
• Strong organisational and communication skills
• Ability to manage more complex workflows independently
• Intermediate Microsoft Excel skills
• Leadership/Mentorship experience an advantage