Senior Patient Service Associate – Frontline Clinic Ops

SingHealth Polyclinics; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

SingHealth Polyclinics in Singapore is seeking a dedicated Senior/Patient Service Associate to be the first touchpoint for patients, delivering welcoming, efficient service and supporting day‑to‑day clinic operations.

You will manage registration, appointments, billing inquiries, and referrals with a patient‑centred approach, while maintaining accurate data and upholding service standards. Half‑day Saturdays required.

Qualifications

• Minimum GCE 'N' Level or equivalent qualification.
• Strong communication and interpersonal skills.
• Computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.
• Ability to work half-day on Saturdays.

Responsibilities

• Patient Registration & Appointments: Manage patient registration, schedule appointments, and ensure accurate data entry.
• Billing & Enquiries: Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination: Facilitate referrals, follow‑up arrangements, and ensure timely coordination of patient care.
• Service Excellence: Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support: Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

Skills

Communication & interpersonal skills

Customer-oriented

Professional attitude

Education

GCE 'N' Level

Tools

Computer literacy

Job description

SingHealth Polyclinics in Singapore is seeking a dedicated Senior/Patient Service Associate to be the first touchpoint for patients, delivering welcoming, efficient service and supporting day‑to‑day clinic operations.

You will manage registration, appointments, billing inquiries, and referrals with a patient‑centred approach, while maintaining accurate data and upholding service standards. Half‑day Saturdays required.