Senior Operations Performance & Data Insights Lead

SMRT Corporation; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

SMRT Corporation’s Circle Line Division is seeking a proactive professional to collate and submit OPS data to regulators, perform division-level secretariat duties, and maintain management dashboards. The role also involves timetable planning, reporting, and cross-team support for audits and incidents.

The incumbent will contribute to incident management, crowd control during events, and safety compliance while undertaking duties from the Head of Department.

Responsibilities

• Collate, check and submit OPS-related data to regulators on behalf of Circle Line Division.
• Perform secretariat duties for Division-level meetings, including the weekly Performance Meeting, Pre-Performance Meeting, WMM, and other departmental forums.
• Track, monitor and update all operational and performance indices, including creation of dashboards for management oversight and reporting.
• Support train timetable and special event planning.
• Prepare reports, presentations, and other relevant materials for submission to Management as required.
• Support other teams in Ops Support Branch for ad-hoc audits and projects.
• Serve as a member of the CCL ERT Secretariat to support incident management during emergencies and train service disruptions.
• Support CCL in crowd management during events such as New Year’s Eve and National Day.
• Undertake any other duties assigned by the Head of Department or Supervisors.
• Every staff in Circle Line is responsible for their own as well as their Team’s Safety. Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.

Job description

SMRT Corporation’s Circle Line Division is seeking a proactive professional to collate and submit OPS data to regulators, perform division-level secretariat duties, and maintain management dashboards. The role also involves timetable planning, reporting, and cross-team support for audits and incidents.

The incumbent will contribute to incident management, crowd control during events, and safety compliance while undertaking duties from the Head of Department.