Executive / Senior Executive, Operations Plan

SMRT Corporation, Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SMRT Corporation Ltd is seeking an Executive / Senior Executive in Operations Planning to support the Operations department. You will collate and report on performance, develop dashboards for management oversight, and assist in planning events and projects within BPLRT.

You will prepare reports for Management, coordinate with Customer Relations on feedback, and help renew system contracts while improving operational processes. Fresh graduates are welcome to apply for this growth-focused role.

Qualifications

• Degree in Engineering discipline; railway operations experience preferred; fresh graduates welcome.
• Strong planning and analytical skills; able to analyze trends.
• Fluent in written and oral communication; able to work under pressure.

Responsibilities

• Monitor and report operational performance; create dashboards for oversight.
• Collate, check and submit OPS to regulators as required.
• Prepare reports and presentations for Management.
• Support events and projects in Operations; coordinate with other departments.
• Coordinate with Customer Relations on feedback or complaints.
• Assist in system renewal and operation improvement projects.
• Conduct internal audits and update SOPs and rulebooks.
• Support Station Ops during incidents and rejuvenation efforts.
• Undertake other duties as assigned by Head of Department.

Skills

Planning skills

Communication

Independence

Teamwork

Working under pressure

Education

Engineering degree

Job description

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Executive / Senior Executive, Operations Plan

Job Purpose

The Senior Executive / Executive will assist in collating and reporting of operational performance to regulators, enhancing the operational processes and performance, planning of events and supporting projects of the Operations department in BPLRT.

Responsibilities

• Monitor and update BPLRT performance including creation of dashboards for management oversight and reporting
• Collate, check and submit Operating Performance Standards (OPS) to LTA
• Prepare any other reports or presentations for submission to the Management as and when required
• Support and plan for special events include Full Sunday Closure and Exercises within Ops, inter- department or external agencies
• Coordinate with Customer Relation on feedback or complaint
• Work on projects to enhance operations and administer system contracts renewal
• Conduct internal audit to ensure documentation of Control and Station Ops is in order
• Review and update the Standard Operating Procedures, convert SOP to rulebooks and prepare new instructions
• Support Station Ops in rejuvenating the stations and Control Ops during an incident.
• Undertake any other duties assigned by the Head of Department
• Concurrent Ops Appointment: BPLRT RIMP Secretariat

Qualifications & Work Experience

Degree in Engineering discipline. Preferably with experience in railway operations railway. Fresh graduates are welcome.

Skills

• Strong planning skills and preferably with knowledge of statistics for trend analysis
• Fluent in written and oral communication skills
• Able to work independently as well as a team
• Able to work well under pressure and stressful environments

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, theEast-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence