Executive/ Senior Executive, Operations Performance Standards

SMRT Corporation, Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SMRT Corporation Ltd is seeking an Executive/Senior Executive in Operations Performance Standards to collate and report OPS data, drive process improvements, and assist in planning train services on the Circle Line. You will contribute to regulator reporting, operational performance initiatives, and support incident management during disruptions.

Reporting to the Manager, OPS, you will build dashboards, monitor performance indices, and assist in secretariat duties for division meetings while

Qualifications

• Degree in a relevant discipline or Diploma in Engineering.
• Experience in railway industry or frontline operations preferred.
• Strong leadership and communication skills.

Responsibilities

• Collate, check and submit OPS-related data to regulators for Circle Line.
• Perform secretariat duties for Division-level meetings and forums.
• Create dashboards to track operational indices for management oversight.
• Support train timetable and special event planning activities.
• Prepare reports and presentations for Management submission.
• Assist Ops Support Branch in ad-hoc audits and projects.
• Support incident management during emergencies and disruptions as ERT Secretariat.
• Assist crowd management during events like New Year’s Eve and National Day.
• Undertake other duties as assigned by Head of Department or Supervisors.
• Uphold safety and the CCL Safety Mission across the team.

Skills

Leadership

Building relationships

Communication

Planning & organizing

Decision making

Adaptability

Education

Degree in a relevant discipline or Diploma in Engineering

Job description

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Executive/ Senior Executive, Operations Performance Standards

Job Purpose

Reporting to the Manager, Operations Performance Standards (OPS) , the Executive / Senior Executive supports the collation and reporting of operational performance to regulators, drives initiatives to enhance operational processes and performance, and assists in the planning of train services on the Circle Line.

Responsibilities

• Collate, check and submit Operating Performance Standards (OPS) - related data to regulators, on behalf of Circle Line Division
• Perform secretariat duties for Division-level meetings, including the weekly Performance Meeting, Pre-Performance Meeting, WMM, and other departmental forums.
• Track, monitor and update all operational and performance indices, including creation of dashboards for management oversight and reporting
• Support train timetable and special event planning
• Prepare reports, presentations, and other relevant materials for submission to Management as required
• Support other teams in Ops Support Branch for ad-hoc audits and projects
• Serve as a member of the CCL ERT Secretariat to support incident management during emergencies and train service disruptions.
• Support CCL in crowd management during events such as New Year’s Eve and National Day
• Undertake any other duties assigned by the Head of Department or Supervisors
• Every staff in Circle Line is responsible for their own as well as their Team’s Safety. Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.

Qualifications & Work Experience

Degree in a relevant discipline or Diploma in Engineering, preferably with experience in the railway industry or frontline operations in the public transportation sector.

Skills

• Leadership : Sets clear expectations and high standards for performance by motivating, monitoring and coaching team members to develop their full potential
• Building Relationships : Develops relationships and builds networks by adapting approach to interact effectively with others and manages conflict tactfully thus helping others succeed
• Communication : Listens intently to understand the spoken and unspoken needs of others, presents with confidence while gauging audience reactions and adjusts communication style and content accordingly to create maximum impact
• Planning & Organizing : Sets objectives and develops plans for self and team and anticipates, allocates, and monitors resources to deliver high quality results
• Decision Making : Makes well-informed and considered decisions, even when they involve tough choices by minimizing risk and taking responsibility for results
• Adaptability : Adopts well to ambiguity, change, and different cultures and finds positive opportunities in these circumstances

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, theEast-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision

Moving People. Enhancing Lifestyles

Core Values

Respect, Integrity, Safety & Service, Excellence