Senior Membership Growth & Loyalty Ops Lead (SEA)

Chagee Holdings Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Benefits offered by this job

Continuous learning opportunities

Supportive team environment

Career growth prospects

Job summary

A leading digital company in Singapore is seeking a Membership Operation Manager to design and optimize membership benefits and growth systems for the SEA market. The ideal candidate has over 5 years of experience in operations within internet companies and a strong ability in data-driven decision-making. This role focuses on enhancing user engagement and loyalty while integrating online and offline operations. Join a supportive team that values growth and development, and contribute to evolving customer experiences through innovative strategies.

Qualifications

• 5+ years of operation experience in Internet companies with a proven track record.
• Exceptional logical thinking skills to solve complex problems.
• Strongly data-driven and sensitive to metrics; proficient with analytical tools.

Responsibilities

• Design and iterate membership tiers and growth value systems.
• Plan and implement diverse membership benefit playstyles.
• Apply growth hacking mindsets for member acquisition and retention.

Skills

Logical thinking

Data-driven decision making

User growth tactics

Analytical tools proficiency

English communication

Education

5+ years of operation experience in Internet companies

Experience in Product Operations

Experience in designing Paid Membership systems

Job description

A leading digital company in Singapore is seeking a Membership Operation Manager to design and optimize membership benefits and growth systems for the SEA market. The ideal candidate has over 5 years of experience in operations within internet companies and a strong ability in data-driven decision-making. This role focuses on enhancing user engagement and loyalty while integrating online and offline operations. Join a supportive team that values growth and development, and contribute to evolving customer experiences through innovative strategies.