Membership Experience Lead

BRITISH CLUB; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits up to $1000.00

13-month AWS and performance bonus

Healthcare coverage

Comprehensive leave schemes

Transport to/from Sixth Avenue MRT

Duty meals

Job summary

BRITISH CLUB in Singapore is seeking a proactive Membership Manager to drive growth and engagement of the Club’s Membership base. Reporting to the General Manager, you will lead initiatives to attract new Members, enhance satisfaction, and strengthen relationships within the Club community.

A strong personality with excellent interpersonal skills is essential. You will own the full Membership experience—from first contact to long-term engagement—while representing the Club with a service-driven

Qualifications

• Diploma in Hospitality Management, Business, Marketing, or a related field.
• 3 to 5 years of relevant experience in hospitality, membership services, or customer engagement roles.
• Strong interpersonal and communication skills with the ability to connect with people at all levels.
• Confident, outgoing personality with enthusiasm to represent the Club positively.
• Customer-focused mindset with excellent organizational skills and attention to detail.
• Experience with expatriate or multicultural communities is an advantage.
• Strong command of spoken and written English.
• Availability to work weekends and public holidays as required.
• Willingness to be actively involved in Club events and Member activities.

Responsibilities

• Conduct daily Club tours for prospective Members, manage scheduling and related admin duties.
• Guide joining process, ensure prompt follow-up and smooth onboarding.
• Proactively engage with prospects, referrals, and community to promote membership.
• Maintain visible presence around the Club, building rapport with Members.
• Collect and consolidate Member feedback to understand preferences and concerns.
• Act as liaison between Members and Management to align expectations.
• Support and attend Club events to foster engagement and community spirit.
• Uphold professionalism and integrity in all communications.
• Be knowledgeable about the Club’s Rules and Bye-Laws to support Members.
• Undertake additional projects or initiatives as assigned by Management.

Skills

Interpersonal skills

Communication

Customer focus

Organizational skills

English proficiency

Education

Diploma in Hospitality Management, Business, Marketing, or a related field

Job description

BRITISH CLUB in Singapore is seeking a proactive Membership Manager to drive growth and engagement of the Club’s Membership base. Reporting to the General Manager, you will lead initiatives to attract new Members, enhance satisfaction, and strengthen relationships within the Club community.

A strong personality with excellent interpersonal skills is essential. You will own the full Membership experience—from first contact to long-term engagement—while representing the Club with a service-driven