Membership Operation Manager

Chagee Holdings Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Benefits offered by this job

Continuous learning opportunities

Supportive team environment

Career growth prospects

Job summary

A leading digital company in Singapore is seeking a Membership Operation Manager to design and optimize membership benefits and growth systems for the SEA market. The ideal candidate has over 5 years of experience in operations within internet companies and a strong ability in data-driven decision-making. This role focuses on enhancing user engagement and loyalty while integrating online and offline operations. Join a supportive team that values growth and development, and contribute to evolving customer experiences through innovative strategies.

Qualifications

• 5+ years of operation experience in Internet companies with a proven track record.
• Exceptional logical thinking skills to solve complex problems.
• Strongly data-driven and sensitive to metrics; proficient with analytical tools.

Responsibilities

• Design and iterate membership tiers and growth value systems.
• Plan and implement diverse membership benefit playstyles.
• Apply growth hacking mindsets for member acquisition and retention.

Skills

Logical thinking

Data-driven decision making

User growth tactics

Analytical tools proficiency

English communication

Education

5+ years of operation experience in Internet companies

Experience in Product Operations

Experience in designing Paid Membership systems

Job description

Membership Operation Manager page is loaded## Membership Operation Managerlocations: Singapore - APACtime type: Full timeposted on: Posted Todayjob requisition id: JR450We are looking for the Senior Membership Operations Expert, who is responsible for designing and optimizing the membership benefit and tiered growth systems for the SEA market, with a highly logical and data-driven individual who can enhance user engagement and loyalty through innovative playstyles. Be proficient in internet user growth strategies and possess the ability to integrate online operations with offline retail scenarios to maximize customer lifetime value.**Key Responsibilities****Membership Framework Design**Design and iterate membership tiers, growth value systems, and point incentive mechanisms to ensure a clear and attractive progression path for users.**Benefit Operations & Playstyles**Plan and implement diversified membership benefit playstyles, enhancing the perceived value of membership through differentiated privileges and campaign packaging.**User Growth & Lifecycle Management**Apply growth hacking mindsets to develop granular strategies for member acquisition, retention, repurchase, and churn prevention.**Data-Driven Operations**Establish a comprehensive data monitoring system and optimize the ROI of benefits through metric decomposition and A/B testing.**Market Localization & OMO**Adapt strategies to local SEA consumer habits and drive the integration of online benefits with offline retail store scenarios (OMO).**Qualifications*** 5+ years of operation experience in Internet companies, with a proven track record in designing membership or loyalty programs.* Exceptional logical thinking skills; able to deconstruct and solve complex problems in a structured manner.* Strongly data-driven and sensitive to metrics; proficient in using analytical tools to guide operational decisions.* Familiar with various user growth tactics and capable of independently planning and executing large-scale operational projects.* Experience in **Product Operations** is preferred; experience in **Offline Retail** (Supermarkets, Convenience stores, O2O) is a plus.* Familiar with the **SEA market** culture and consumer environment; excellent English communication skills are preferred.* Experience in designing or operating Paid Membership (Subscription) systems is a plus.locations: Singapore - APACtime type: Full timeposted on: Posted 30+ Days AgoAt CHAGEE, our people are at the heart of the brand. Every role plays an important part in how we serve our customers and grow the business.We focus on building a workplace where people feel supported, respected, and able to do their best work. We value teamwork, open communication, and accountability, and we encourage continuous learning through training and development opportunities.As we continue to grow across the region, our team members grow with us and take on new challenges and opportunities along the way.If you are looking for meaningful work in a dynamic environment with a supportive team, explore our open roles and see where you might fit in.### Introduce YourselfKindly submit your resume and indicate the role you are interested in. Our team will reach out should a suitable opportunity arise. We look forward to connecting and exploring your career path with CHAGEE.