Membership Growth & Engagement Manager

british club, the; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits up to $1000.00

13-month AWS and performance bonus

Healthcare coverage

Comprehensive leave schemes

Transport to/from Sixth Avenue MRT

Duty meals

Job summary

The British Club in Singapore is seeking a collaborative Membership Manager to drive growth and enhance engagement across the Member base. You’ll report to the General Manager and lead onboarding, ongoing relations, and community events to deliver memorable Member experiences.

We value energetic, people-facing professionals who build lasting relationships with a diverse membership. Weekend and public holiday work may be required as part of this role, with a strong service mindset and ownership

Qualifications

• Diploma in Hospitality Management or related field.
• 3–5 years of relevant experience in hospitality, membership services, or customer engagement roles.
• Strong interpersonal and communication skills with the ability to connect with people at all levels.
• Confident, outgoing personality with enthusiasm and drive to represent the Club positively.
• Customer-focused mindset with excellent organizational skills and attention to detail.
• Experience working with expatriate or multicultural communities is an advantage.
• Strong command of spoken and written English.
• Must be available to work weekends and public holidays as required.
• Willingness to be actively involved in Club events and Member activities.

Responsibilities

• Conduct daily Club tours for prospective Members, manage scheduling and related administrative duties.
• Guide potential Members through the joining process, ensuring prompt follow-up and a smooth onboarding experience.
• Proactively engage with prospects, Member referrals, and the wider community to promote membership and drive growth.
• Maintain a visible and approachable presence around the Club, building rapport with Members and anticipating their needs.
• Collect and consolidate Member feedback to understand preferences, concerns, and suggestions.
• Act as a key liaison between Members and Management to align expectations and enhance satisfaction.
• Support and attend Club events, including quarterly Members Connect Nights, to foster engagement and community spirit.
• Uphold professionalism and integrity in all communications, contributing to a positive and collaborative team environment.
• Be knowledgeable about the Club’s Rules and Bye-Laws to effectively guide and support Members.
• Undertake additional projects or initiatives as assigned by Management.

Skills

Interpersonal skills

Communication

Customer engagement

English proficiency

Education

Diploma in Hospitality Management

Diploma in Business

Diploma in Marketing

Job description

The British Club in Singapore is seeking a collaborative Membership Manager to drive growth and enhance engagement across the Member base. You’ll report to the General Manager and lead onboarding, ongoing relations, and community events to deliver memorable Member experiences.

We value energetic, people-facing professionals who build lasting relationships with a diverse membership. Weekend and public holiday work may be required as part of this role, with a strong service mindset and ownership