Senior Manager, Residential Homes (HQ)

PERTAPIS Education and Welfare Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A social services organization in Singapore seeks a Senior Manager for its Sheltered Homes. This role provides strategic and operational leadership, ensuring high-quality, compliant, and resident-centred services. The ideal candidate holds a Bachelor's Degree and has at least 5 years of experience in social service settings, including 3 years in management roles. Strong leadership and stakeholder engagement skills are vital. The position offers a 5-day work week with a commitment to community welfare and support for vulnerable populations.

Qualifications

• Minimum of 5 years’ experience in residential or social service settings.
• At least 3 years in a managerial or cluster leadership role.
• Strong knowledge of MSF Standards of Care and service models.

Responsibilities

• Lead operational management and development of all Sheltered Homes.
• Ensure compliance and quality of resident-centred services.
• Supervise and develop staff involved in care and case management.

Skills

Leadership

Communication

Stakeholder Engagement

Crisis Management

Safeguarding

Budget Management

Education

Bachelor’s Degree in Social Work, Psychology, Counselling, or related field

Postgraduate qualification in Management or Social Service Leadership

Job description

Job Functions

The Senior Manager, Residential Homes provides strategic and operational leadership across all PERTAPIS Sheltered Homes. This role ensures the delivery of high-quality, compliant, and resident-centred services in alignment with PERTAPIS’ mission, values, and the regulatory frameworks of MSF, SPS, and other relevant agencies.

Key Responsibilities

Strategic Leadership & Operational Excellence

• Lead the operational management and development of all Sheltered Homes, ensuring compliance and service quality.
• Translate PERTAPIS’ vision into actionable service plans, SOPs, and improvement initiatives across Homes.
• Coordinate cluster-wide projects and foster cross-learning between Homes to promote best practices.

Staff Supervision & Development

• Supervise and guide Heads of Homes in performance management, staffing, and capacity building.
• Cultivate a professional, ethical, and values-driven work culture.
• Identify training needs and oversee development programmes for staff involved in care, rehabilitation, and case management.

Resident Care & Programme Oversight

• Ensure delivery of holistic, individualised care for residents (children, women, seniors, ex-offenders), incorporating casework, counselling, education, and reintegration support.
• Monitor and evaluate the quality and impact of in-house and community-based programmes.
• Embed trauma-informed and resident-centred practices across all Homes.

Safeguarding, Risk & Compliance

• Uphold safeguarding standards and serve as the escalation point for all critical incidents (e.g. abscondment, self-harm, abuse, relapse).
• Oversee audits, inspections, and licensing renewals to ensure compliance with statutory requirements.
• Maintain risk registers, lead root cause analyses, and ensure timely implementation of preventive measures.

Community & Stakeholder Engagement

• Liaise with MSF, MOH, SCORE, NCSS, and other statutory and voluntary agencies to strengthen partnerships.
• Build and maintain positive relationships with families, donors, volunteers, and grassroots organisations.
• Represent PERTAPIS in external engagements, committees, and sector-level discussions where required.

Budget & Resource Management

• Oversee annual budgeting, expenditure tracking, and cost-efficient resource utilisation across all Homes.
• Collaborate with HQ departments to ensure smooth administrative and operational support.
• Drive initiatives for resource sharing, operational efficiency, and sustainability.

Candidate Requirements

• Bachelor’s Degree in Social Work, Psychology, Counselling, or a related field.
• Postgraduate qualification in Management or Social Service Leadership is an advantage.
• Minimum of 5 years’ experience in residential or social service settings, with at least 3 years in a managerial or cluster leadership role.
• Strong knowledge of MSF Standards of Care, Halfway House Service Model, and Sheltered Home Service Model (Elderly).
• Demonstrated expertise in safeguarding, crisis management, and audit processes.
• Strong leadership, communication, and stakeholder engagement skills.
• Proven ability to work effectively with diverse and vulnerable populations

Working Hours

5 days work week

Monday to Friday - 9am to 6pm

Work Location

1 Joo Chiat Complex