Senior Manager / Manager, Pre-Operative & Admitting Services

Singapore General Hospital; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Singapore General Hospital Pte Ltd. seeks a Senior Manager/Manager to support the Unit Head, Admitting Services, in operational management of frontline services and roving teams covering inpatient wards and a coordination centre.

The role includes registration, financial counselling, payment posting and patient property safekeeping to ensure a seamless patient experience. Responsibilities include end-to-end admission and access operations, service standard setting, staffing planning, staff

Qualifications

• Degree with at least 4 years of experience in a middle management position, preferably in healthcare/hospitality.

Responsibilities

• Oversee end-to-end admission, financial counselling and patient access operations across emergency, urgent, elective and same-day admission services.
• Ensure timely and accurate communication, documentation and follow-up of admission, financial and administrative requirements.
• Establish and monitor service standards, operational controls and business continuity arrangements.
• Maintain appropriate financial, documentation and records management controls in compliance with governance and regulations.
• Plan and manage staffing, roster coverage and workload allocation.
• Recruit, develop and retain a competent workforce and plan succession and leadership development.
• Monitor performance indicators, identify risks and opportunities, and provide insights to management.
• Lead continuous improvement and transformation initiatives to enhance efficiency and patient experience.
• Represent Admitting Services in hospital-wide initiatives and collaborate with stakeholders on priorities.
• Plan, implement and evaluate projects to achieve objectives; coach staff in project management and change.
• Perform secretariat duties for committees and ensure emergency readiness and incident coordination.

Skills

Interpersonal skills

Analytical abilities

Planning

Organizational skills

Education

Bachelor’s degree or equivalent

Job description

The Senior Manager / Manager supports the Unit Head, Admitting Services (Patient Services) in the operational management of the department’s frontline services / roving teams covering inpatient wards / coordination centre. Services include registration, financial counselling, payment, service posting, follow-up appointment booking and safekeeping of patient property.

• Oversee end-to-end admission, financial counselling and patient access operations across emergency, urgent, elective and same-day admission services, ensuring efficient workflows, appropriate resource deployment and a seamless patient experience.

• Ensure timely and accurate communication, documentation and follow-up of admission, financial and administrative requirements, including bill estimates, payment arrangements, guarantees and financial counselling outcomes.

• Establish and monitor service standards, operational controls, escalation protocols and business continuity arrangements, ensuring prompt resolution of operational, system and service issues.

• Maintain effective financial, documentation and records management controls in compliance with governance, regulatory, audit and organisational requirements.

• Ensure patient-centred service delivery and compliance with organisational policies, procedures and quality standards.

• Plan and manage staffing, roster coverage and workload allocation to meet service and operational requirements.

• Recruit, develop and retain a competent workforce through effective onboarding, training, performance management and career development.

• Build a future-ready workforce through succession planning, leadership development and talent management.

• Monitor and analyse operational, workforce and service performance indicators; identify trends, risks and improvement opportunities, and provide insights and recommendations to management.

• Develop workforce and resource plans based on workload forecasts, service needs and operational priorities.

• Lead continuous improvement and transformation initiatives, including the implementation of systems, policies, workflows and automation solutions, to enhance operational efficiency, service quality and patient experience.

• Represent Admitting Services in hospital-wide initiatives and collaborate with stakeholders to advance organisational priorities and operational improvements.

• Lead and support the planning, implementation and evaluation of projects to achieve service and organisational objectives.

• Coach and guide staff in project planning, stakeholder engagement, change management and implementation.

• Perform secretariat duties for committees, workgroups and project teams as assigned.

• Maintain operational readiness by reviewing and updating emergency response and business continuity plans.

• Coordinate departmental response efforts during emergency activations and support hospital-wide command and control activities.

Job Requirements:

• Degree with at least 4 years of experience at middle management position, preferably in healthcare/ hospitality industry.

• Strong interpersonal, analytical, planning and organizational skills.