Senior Executive, Admission & Discharge

farrer park hospital pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Farrer Park Hospital Pte. Ltd. is seeking a Senior Patient Service Officer to manage admission and discharge processes, patient flow, and related financial counselling. You will ensure fast-tracking for urgent cases and oversee front-line service standards.

You will lead a team, plan rosters, monitor KPIs, and drive continuous improvement in patient experience across service centres. Strong communication and medical terminology knowledge are essential.

Qualifications

• Diploma or degree holder.
• 3–4 years of admission & discharge experience in healthcare.
• At least 2 years supervisory experience.
• Proficient in Microsoft Office and IT systems.
• Strong customer service skills.
• Good interpersonal and communication skills under pressure.
• Familiar with basic medical terminology.
• IT literate and numerate.

Responsibilities

• Establish and review registration, admission, counselling, billing & payment processes.
• Audit cashier collections, day end closing, and daily banking.
• Prepare duty rosters for Patient Service Officers.
• Assist customers with enquiries and maintain rapport with patients and staff.
• Manage staff performance and conduct appraisals.
• Plan training in MediTech Expanse system and SOP compliance.
• Manage staff rosters and monitor KPIs for Admission & Discharge.
• Support continuous improvement projects and patient journey management.
• Participate in committees as assigned.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Under pressure

Numeracy

Education

Diploma or Degree

Tools

Microsoft Office

Job description

Job Description

• Establish and review all registration, admission, financial counselling, billing & payment processes, ensuring urgent cases are fast-tracked for immediate admission and/or discharge.
• Review and conduct audit checks on cashier collections, day end closing and daily banking of cash and cheques.
• Prepare Patient Service Officer's duty roster to ensure adequate coverage of all service centres managed by Admission & Discharge
• Assist staff members with or personally attend to customers' enquiries and feedback. Maintain good rapport with patients, doctors, clinic staff, insurance providers and the general public. Ensure that queries/issues are attended to efficiently within established service standards.
• Manage team members' performance and perform appraisal.
• Run roll calls and staff briefings.
• Perform Senior Patient Service Officer duties in relation to admission and discharge of patients as and when required.
• Plan and schedule training programmes of Patient Service Officer in the MediTech Expanse system and SOP compliance. Provide coaching and guidance to new staff.
• Manage the staff roster.
• Manage, track and review Key Performance Indicators for Admission & Discharge.
• Assist in continuous improvement projects and enhance customer service levels.
• Work closely with all stakeholders in the management of patients' journey in the hospital.

• Participate in committees as assigned.
• Perform any other duties as assigned.

Job Requirements

• Diploma or Degree holder
• At least 3-4 years of experience in admission & discharge in the healthcare sector.
• At least 2 years of supervisory experience.
• Proficient in Microsoft Office and IT application systems.
• Strong customer service skills.
• Good interpersonal and communication skills and able to work under pressure.
• Familiar with basic medical terminology.
• IT literate and able to work with numbers.