Executive, Admission & Discharge

Farrer Park Hospital; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Farrer Park Hospital is seeking a capable Patient Service Officer to manage admission and discharge processes in a fast-paced healthcare environment in Singapore. You will review registrations, counsel patients financially, and ensure smooth patient journeys across service centres.

Candidate should have a Diploma or Degree and 2–3 years of admission & discharge experience, strong customer service, and proficient IT skills including Microsoft Office.

Qualifications

• Diploma or Degree required.
• 2–3 years of admission & discharge experience in healthcare.
• Proficient in Microsoft Office and IT application systems.

Responsibilities

• Establish and review registration, admission, billing & payment processes.
• Review cashier collections and day end closing; manage banking of cash/cheques.
• Prepare duty rosters to ensure coverage across service centres.
• Assist patients and stakeholders with enquiries; maintain good rapport.

Skills

Customer service

Interpersonal skills

Communication

IT literacy

Microsoft Office

Numbers handling

Education

Diploma or Degree

Tools

Microsoft Office

IT application systems

Job description

Job Description

• Establish and review all registration, admission, financial counselling, billing & payment processes, ensuring urgent cases are fast-tracked for immediate admission and/or discharge.
• Review and conduct audit checks on cashier collections, day end closing and daily banking of cash and cheques.
• Prepare Patient Service Officer's duty roster to ensure adequate coverage of all service centres managed by Admission & Discharge.
• Assist staff members with or personally attend to customers' enquiries and feedback. Maintain good rapport with patients, doctors, clinic staff, insurance providers and the general public. Ensure that queries/issues are attended to efficiently within established service standards.
• Manage team members' performance and perform appraisal.
• Run roll calls and staff briefings.
• Manage accounts receivable, refunds, payments to doctors, top up deposits, Medisave/ Medishield/ insurance reimbursements.
• Plan and schedule training programmes of Patient Service Officer in the MediTech Expanse system and SOP compliance. Provide coaching and guidance to new staff.
• Manage the staff roster.
• Manage, track and review Key Performance Indicators for Admission & Discharge.
• Assist in continuous improvement projects.
• Work closely with all stakeholders in the management of patients' journey in the hospital.
• Provide prompt, polite, and attentive service to patients and their next of kin.
• Participate in committees as assigned.
• Perform any other duties as assigned.

Job Requirements

• Diploma or Degree holder.
• At least 2-3 years of experience in admission & discharge in the healthcare sector.
• Proficient in Microsoft Office and IT application systems.
• Able to perform supervisory role.
• Strong customer service skills.
• Good interpersonal and communication skills and able to work under pressure.
• Familiar with basic medical terminology.
• IT literate and able to work with numbers.