Snr / Patient Service Associate Executive, Admitting Services (Support Services)

Singapore General Hospital Pte Ltd.; Singapore; On-site; SGD 3,500 - 5,500; Full time

Job summary

Singapore General Hospital Pte Ltd. is seeking an administrative professional to support service quality initiatives and systems administration within Admitting Services.

The role contributes to efficient operations and a seamless patient journey by monitoring feedback and coordinating investigations with stakeholders. The candidate should have a Diploma in healthcare or business administration, 3+ years in healthcare or related admin roles, and strong Excel skills.

Qualifications

• Diploma in healthcare or business administration or related field.
• Preferably 3+ years in healthcare or admin roles.
• Proficient in Microsoft Office and data handling.

Responsibilities

• Provide operational and administrative support for service quality initiatives.
• Monitor patient and stakeholder feedback and service recovery trends.
• Coordinate investigations and responses with stakeholders to identify improvements.
• Manage user access rights for systems and assist in system testing and enhancements.
• Support planning and implementation of new services and operational initiatives.

Skills

Data handling

Interpersonal skills

Microsoft Office

Excel

Stakeholder management

Education

Diploma in healthcare or business administration

Tools

Microsoft Office

Excel

Job description

The Job:

You will provide operational and administrative support for the implementation and maintenance of service quality, systems administration, staff support, and departmental improvement initiatives within Admitting Services, contributing to efficient operations, service excellence, and a seamless patient journey.

Your responsibilities include, but are not limited to, the following:

• Review, track and monitor patient and stakeholder feedback, its trends and service recovery

• Coordinate investigations and responses with relevant stakeholders, and identify areas for improvement

• Assisting in the audits for staff to ensure staff compliance with operational and service standards

• Review and maintain user access rights for systems

• Perform and support system testing and enhancement, and follow up with system issues and defects

• Support the planning, coordination, and implementation of new services and operational initiatives
  

Requirements:

• Diploma in any discipline, preferably in healthcare or business administration

• Preferably 3 years or more of relevant experiences in Healthcare or Administration

• Good knowledge of Microsoft Office applications

• Comfortable to handle a relatively large amount of data in excel

• Meticulous and good interpersonal skill