Senior Manager, Group Hospitality Services

Ng Teng Fong General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A public healthcare institution in Singapore seeks a dedicated individual for vendor contract management. The ideal applicant will oversee compliance and performance of service contracts while ensuring operational excellence. Candidates should hold a recognized degree and possess at least 5 years of relevant experience. Strong interpersonal and communication skills, coupled with analytical abilities, are essential for success in this role, which is centered around improving service quality for patients.

Qualifications

• Degree preferably in contract management in Healthcare / Hotel Setting.
• Minimum of 5 years of related experience.
• Strong analytical, meticulous, and initiative-driven.

Responsibilities

• Support management of vendors.
• Ensure compliance with contract terms and service standards.
• Conduct performance assessments for deployed staff.
• Oversee daily operations and troubleshoot vendor issues.

Skills

Team player

Interpersonal skills

Communication skills

Analytical skills

Leadership

Project management

Education

Recognised Degree in any discipline

Job description

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Overview

The incumbent will support his/ her Reporting Officer in the management of vendors to fulfil service contract obligations. She will also assist with all related planning, coordination, staffing and administration of daily operations.

He/ She is accountable to the Institution Lead, Group Hospitality for proper contract management and operationalisation at the institutional level.

He/ She will deputise the Reporting Officer and cover the duties in his/her absence.

Responsibilities

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance
• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance
• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users’ expectation
• Ensure vendor performance reports are validated using source data
• Conduct at least 20% sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
• Ensure contract checklists are completed when verifying the contract and vendor performance monthly
• Escalate issues to Institution Lead, Group Hospitality if necessary
• Oversee daily operations, user department requests and troubleshoot issues with vendor (if any)
• Raise PRs/ POs for the procurement of institution specific purchases in accordance with NUHS Procurement Policy
• Ensure vendor is compliant with Workplace Safety regulations
• Ensure institution BCP is in place with drills being planned and validated annually
• Manage in-house inventory (e.g. linen) (if applicable)
• Ensure fixed assets are tracked and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
• Work with Institution lead to claim LDs for non-performance
• Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)
• Assist Institution Lead to collate required expenses during the annual budgeting exercise
• Ensure budget is utilized according to planned activities
• Coordinate with Finance to ensure correct billing according to contractual obligations
• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Requirements

• Recognised Degree in any discipline, preferably in contract management in Healthcare / Hotel Setting
• At least 5 years of related experience
• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous and high level of initiative
• Record of good leadership and project management

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.