Senior Manager / Assistant Director (CGQ)

National Healthcare Group Corporate Office (HQ); Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A major healthcare organization in Singapore is seeking a Senior Manager / Assistant Director for Clinical Governance & Quality. This role involves leading medico-legal case management, supporting medical committees, ensuring regulatory compliance, and engaging with stakeholders. The ideal candidate will have a degree, over 10 years of healthcare management experience, and a strong background in medico-legal matters. Excellent communication skills and strategic guidance abilities are essential for success in this position.

Qualifications

• Strong analytical, problem-solving, and decision-making abilities.
• Superior written and spoken English skills.
• Ability to work independently while coordinating with diverse stakeholders.
• Minimum 10 years in the healthcare sector with at least 5 years in a managerial role.
• Demonstrated experience in medico-legal matters.

Responsibilities

• Lead management of medico-legal queries and cases.
• Supervise team for key medical committee support.
• Lead preparation for MOH Hospital Licensing audits.
• Oversee communication for CGQ related information.
• Perform general duties as assigned.

Skills

Analytical skills

Problem-solving skills

Decision-making abilities

Superior written and spoken English

Ability to work independently

Education

Degree holder with minimum 10 years in healthcare

Job description

Position: Senior Manager / Assistant Director

Department: Clinical Governance & Quality (CGQ)

Reports to: Deputy Director (CGQ), Assistant Chairman, Medical Board (ACMB, Clinical Quality & Value) and Chairman Medical Board (CMB)

Job Responsibilities

• Medico-legal Case Management and Legal Affairs
  • Lead end-to-end management of medico-legal queries and cases including MHCTA processes, Coroner's Inquiries, medical negligence suits, court proceedings, police investigations, and insurance claims.
  • Liaise with hospital legal counsels as the Single-Point-Of-Contact and provide strategic guidance to clinical and administrative stakeholders on medico-legal risk and regulatory implications.
• Clinical Governance & Committee Support
  • Lead and supervise team in coordinating secretariat support for key medical committees (Clinical Ethics Committee, Medical Accreditation & Credentialing Committee, Clinical Board, doctors' meetings).
  • Oversee Medical Officer Posting Exercise (MOPEX) coordination and doctors' orientation programmes and supervise staff implementation of Medical Board Work Instructions.
• Regulatory Compliance & Accreditation
  • Lead preparation for MOH Hospital Licensing audits whilst supervising staff on hospital-wide accreditation process.
  • Oversee the tracking MHCTA patients transferred to general hospitals, and quarterly unscheduled Visitors Board review of MHCTA patients.
• Stakeholder Engagement & Communication
  • Provide supervision and guidance to the CGQ editorial team of CMB’s Message (monthly e-publication) and "Speak Your Mind" feedback platform.
  • Oversee the maintenance of up-to-date, accurate clinical governance related information on Intranet and doctors’ directories.
• General/Other Duties as Assigned
  • Perform other duties as assigned by the Assistant Chairman, Medical Board (Clinical Quality & Value) and the Deputy Director of CGQ.

Requirements

Competency

• Strong analytical, problem-solving, and decision-making abilities.
• Superior written and spoken English.
• Ability to work independently and coordinating with diverse stakeholders.

Educational and Professional Requirements

• Degree holder with minimum 10 years in the healthcare sector with at least 5 years in a managerial or supervisory role.
• Demonstrated experience in medico-legal matters (compulsory).
• Proficiency in navigating medico-legal frameworks, incident reporting, and regulatory requirements.
• Prior exposure to clinical governance and/or medical affairs functions, licensing/audit activities and hospital accreditation processes (e.g., JCI) is highly desirable.

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.