Senior L3 Application Support Lead

gmp recruitment services (s) pte ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A recruitment services company in Singapore is seeking a senior application support leader to manage L3 support issues. Responsibilities include coordinating with internal and external teams, leading operational planning, overseeing change management, and driving incident management. The ideal candidate must have over 8 years of experience in application support, with technical expertise in Java and SQL. Strong leadership abilities and relevant certifications like PMP or ITIL are highly desirable.

Qualifications

• Minimum 8 years in application support with 2-5 years in a senior role.
• Experience with Java development and SQL.
• Certifications in PMP, PRINCE2, or ITIL are desirable.

Responsibilities

• Act as the single point of contact for L3 support issues.
• Liaise with vendors and internal teams for escalations.
• Maintain offshore support schedules and manage shift assignments.

Skills

Application Support Leadership

Java Development

SQL

Incident Management

Team Coordination

Education

Professional certifications like PMP, PRINCE2, or ITIL

8+ years experience in application support

Tools

Newgen BPM

Kubernetes

OpenShift

Job description

A recruitment services company in Singapore is seeking a senior application support leader to manage L3 support issues. Responsibilities include coordinating with internal and external teams, leading operational planning, overseeing change management, and driving incident management. The ideal candidate must have over 8 years of experience in application support, with technical expertise in Java and SQL. Strong leadership abilities and relevant certifications like PMP or ITIL are highly desirable.