Senior App Support Lead | Production & ITIL‑Aware

GMP Technologies; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

GMP Technologies is seeking a Senior Application Support Analyst (L2 / Production Support) to provide Level 1 and 2 application support for enterprise systems. The role involves monitoring daily health checks, incident resolution, and collaboration across project, infrastructure, and production teams.

You will log activities in Jira, communicate with users via multiple channels, and guide junior team members while ensuring ITIL-aligned support. Shift-based Asia hours apply in Singapore.

Qualifications

• Bachelor's degree in Computer Science or related discipline.
• Minimum 6 years in application support, production support, or development.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication, able to translate technical issues to non-technical users.
• Experience with Corporate IT, IT Security, HR systems or similar domains.
• Familiar with application servers and production environments.
• Understanding of deployment processes / CI-CD pipelines.
• Working knowledge of SQL scripting and scripting/programming experience.
• ITIL certification preferred; Cybersecurity certification nice to have.

Responsibilities

• Provide Level 1 & Level 2 application support for enterprise systems.
• Monitor daily application health checks before business hours.
• Analyse and resolve incidents, problems, and service requests.
• Log and document support activities using JIRA or ticketing tools.
• Communicate with end users via phone, email, and chat.
• Collaborate with project, infrastructure, and production teams to resolve issues.
• Track and report escalated incidents (weekly / ad-hoc reporting).
• Support and guide junior team members on operational best practices.
• Ensure compliance with ITIL processes and support standards.

Skills

Level 1 & Level 2 support

Incident management

Analytical thinking

Communication skills

CI/CD pipelines

SQL scripting

ITIL

Cybersecurity certification (Nice to,

Education

Bachelor's Degree in Computer Science

Tools

JIRA

Ticketing tools

CI/CD tools

Job description

GMP Technologies is seeking a Senior Application Support Analyst (L2 / Production Support) to provide Level 1 and 2 application support for enterprise systems. The role involves monitoring daily health checks, incident resolution, and collaboration across project, infrastructure, and production teams.

You will log activities in Jira, communicate with users via multiple channels, and guide junior team members while ensuring ITIL-aligned support. Shift-based Asia hours apply in Singapore.