L3 Application Support Lead (ITIL, Banking)

GMP Technologies; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

GMP Technologies is seeking an L3 Application Support Lead for the banking sector in Singapore. You will own L3 incidents, coordinate offshore rosters, engage vendors, and drive root-cause analyses during high-severity issues.

The ideal candidate has 8+ years in banking application support, ITIL/PMP/PRINCE2 certifications, and hands-on Java/SQL experience, with Kubernetes/OpenShift knowledge. Strong deployment coordination is essential.

Qualifications

• Bachelor's degree in computer science or information technology, or a related field.
• 8+ years of application support experience in banking or financial institutions, with strong incident management and production support processes.
• Certified in PMP, PRINCE2, or ITIL, with offshore team coordination experience.
• Hands-on Java development and SQL experience; cloud-native deployments with Java considered a plus.
• Proactive incident management and production support best practices.
• Hands-on experience with Kubernetes and OpenShift, plus enterprise infrastructure knowledge.

Responsibilities

• Acts as the single point of ownership for L3 support issues, ensuring logging and tracking of vendor tickets.
• Manages offshore support rosters and shift assignments; coordinates with vendors for escalations and product issues.
• Leads root cause analysis sessions and ensures closure of preventive actions during high-severity incidents.
• Coordinates with system owners on impacts and delivery timelines for production deployments across teams.
• Conducts code reviews for hotfixes and changes, validating release procedures and test evidence.
• Prepares change requests, risk assessments, rollback plans, and represents changes in Change Advisory Board meetings.

Skills

Incident management

Root cause analysis

Leadership

Vendor coordination

Java development

SQL

Kubernetes

OpenShift

Cross-team communication

Education

Bachelor's degree in CS/IT

Tools

Java

SQL

Kubernetes

OpenShift

Job description

About the job L3 Application Support Lead (ITIL, Banking)

Responsibilities

• Acts as the single point of ownership for L3 support issues, ensuring proper logging, tracking of vendor tickets, and coverage during holidays, weekends, and critical business periods
• Manages offshore support rosters and shift assignments, engages with vendors for escalations and product issues, and coordinates with onshore development teams for bug fixes, configuration, or data-related issues
• Leads root cause analysis sessions, ensures closure of preventive actions, and provides timely updates during high-severity incidents
• Coordinates with system owners on technical impacts and recovery timelines, while managing scheduling and communication for production deployments across multiple teams
• Conducts code reviews for hotfixes and technical changes, and validates change artifacts including impact analysis, release procedures, and test evidence
• Prepares change requests, risk assessments, rollback plans, and represents changes in Change Advisory Board meetings.

Qualifications

• Bachelors degree in computer science or information technology, or a related field
• Possesses over 8 years of application support experience, including senior L3 support or leadership roles within banking or financial institutions, with strong knowledge of incident management, problem resolution, and production support processes
• Certified in PMP, PRINCE2, or ITIL, with preferred experience in managing or coordinating offshore teams
• Demonstrates hands-on expertise in Java development and SQL, with additional experience in deploying and maintaining Java cloud-native applications considered a plus
• Proactive and well-versed in incident management, problem resolution, and production support best practices
• Hands-on experience with container platforms like Kubernetes and OpenShift, an understanding of core enterprise infrastructure components.