Application Support Engineer (L1/L2) — Incident Resolution

GMP Technologies; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GMP Technologies (S) Pte Ltd is seeking an experienced Application Support Engineer (L1/L2) in Singapore to support a portfolio of enterprise systems. You will manage incidents, perform root-cause analysis, and document solutions in JIRA, while collaborating with project, infrastructure and production teams.

The role requires 4+ years in application support or development, strong communication skills, and a solid understanding of deployment pipelines and SQL.

Qualifications

• Bachelor's Degree in Computer Science or related discipline.
• 4+ years of experience in application support or development.
• Understanding of application servers, production environments, and deployment pipelines.
• Working knowledge of database scripting (e.g. SQL).
• Working knowledge of scripting or programming languages.
• Strong analytical, logical, and problem-solving skills.
• Good verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide Level 1 & Level 2 application support for a portfolio of enterprise systems.
• Manage and resolve incidents, problems, and service requests.
• Communicate with end-users via phone, email, chat, and ticketing systems (e.g. JIRA).
• Perform incident analysis, troubleshooting, and resolution.
• Document support activities and solutions in JIRA.
• Collaborate with project, infrastructure, and production teams.
• Perform daily application health checks before business hours.
• Track and report escalated issues (weekly/ad-hoc).
• Ensure timely resolution and maintain service quality.

Skills

Analytical thinking

Problem solving

Communication

SQL knowledge

Scripting/Programming

Education

Bachelor's Degree in Computer Science or related discipline

Tools

JIRA

Job description

GMP Technologies (S) Pte Ltd is seeking an experienced Application Support Engineer (L1/L2) in Singapore to support a portfolio of enterprise systems. You will manage incidents, perform root-cause analysis, and document solutions in JIRA, while collaborating with project, infrastructure and production teams.

The role requires 4+ years in application support or development, strong communication skills, and a solid understanding of deployment pipelines and SQL.