Senior L1/L2 Application Support Engineer
LION & ELEPHANTS CONSULTANCY PTE. LTD.
3 days ago
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Job summary
LION & ELEPHANTS CONSULTANCY PTE. LTD. is seeking a Senior L1/L2 Application Support Engineer in Singapore with 5+ years of experience in application/production support. The role focuses on B2C and customer-facing web applications, requiring basic HTTP knowledge and strong incident management skills.
Mandarin speaking is highly preferred and you will guide junior support teams while coordinating with stakeholders and business users to ensure stable production operations.
Qualifications
- Minimum 5+ years of experience in application/production support.
- Experience with B2C / customer-facing applications.
- Experience with eCommerce / digital portals / web applications.
- Basic HTTP / application architecture knowledge.
- Strong stakeholder & business user management.
- Ability to guide junior support teams.
- Mandarin speaking highly preferred.
Responsibilities
- L1/L2 troubleshooting and incident management.
- Support for Adobe Website, Rewards App & WeChat.
- Coordinate with stakeholders and business users.
- Mentor and guide junior support team members.
- Respond to production incidents promptly and efficiently.
Skills
Application support
Incident management
Stakeholder management
Mentor junior team
Web applications
Job description
Hiring - Senior L1/L2 Application Support Engineer
Singapore
Experience: 5+ Years
Contract: 6 Months Rolling
Mandarin Speaking - Highly Preferred
Looking for candidates with strong Application/Production Support experience in:
- B2C / Customer-facing Applications
- eCommerce / Digital Portals / Web Applications
- Adobe Website, Rewards App & WeChat
- L1/L2 Troubleshooting & Incident Management
- Basic HTTP / Application Architecture knowledge
- Stakeholder & Business User Management
- Ability to guide junior support teams
Important: Strong Application Support background is required. Infrastructure-only profiles are not suitable.
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