Application Support Lead (Bank, Permanent)

GMP RECRUITMENT SERVICES (S) PTE LTD; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A recruitment services company in Singapore is seeking a senior application support leader to manage L3 support issues. Responsibilities include coordinating with internal and external teams, leading operational planning, overseeing change management, and driving incident management. The ideal candidate must have over 8 years of experience in application support, with technical expertise in Java and SQL. Strong leadership abilities and relevant certifications like PMP or ITIL are highly desirable.

Qualifications

• Minimum 8 years in application support with 2-5 years in a senior role.
• Experience with Java development and SQL.
• Certifications in PMP, PRINCE2, or ITIL are desirable.

Responsibilities

• Act as the single point of contact for L3 support issues.
• Liaise with vendors and internal teams for escalations.
• Maintain offshore support schedules and manage shift assignments.

Skills

Application Support Leadership

Java Development

SQL

Incident Management

Team Coordination

Education

Professional certifications like PMP, PRINCE2, or ITIL

8+ years experience in application support

Tools

Newgen BPM

Kubernetes

OpenShift

Job description

Responsibilities

• Own and Manage L3 Support Issues: Act as the single point of contact for L3 issues, logging, tracking, and escalating tickets, ensuring timely resolution and communication during high‑severity incidents.
• Coordinate with Internal and External Teams: Liaise with vendors, onshore development teams, and system owners for escalations, bug fixes, data/config changes, and recovery planning.
• Lead Operational Planning and Support Roster: Maintain offshore support schedules, ensure holiday/weekend/critical period coverage, and manage shift assignments.
• Oversee Change and Release Management: Conduct code reviews, validate change artifacts, assess risks, and represent changes in CAB meetings.
• Drive Incident and Problem Management: Lead root cause analyses, ensure implementation of preventive actions, and coordinate cross‑team deployments and communications.

Requirements

• Extensive Experience in Application Support: Minimum 8 years in application support with 2‑5 years in a senior or leadership L3 role, ideally within banking or financial services.
• Technical Expertise: Experience with Java development, SQL, and deployment/maintenance of Java cloud‑native applications familiarity with Newgen BPM, Kubernetes, OpenShift is a plus.
• Certifications and Methodologies: Professional certifications like PMP, PRINCE2, or ITIL are highly desirable solid understanding of incident management and production support processes.
• Infrastructure & Architecture Knowledge: Good understanding of enterprise infrastructure components such as Load Balancers, Firewalls, API Gateways, High Availability, Monitoring & Logging.
• Team Coordination & Leadership: Proven experience managing or coordinating with offshore teams proactive and self‑motivated leader.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232