Senior IT User Support Engineer

Ultra Clean Technology; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Ultra Clean Technology seeks an IT Support professional to join our Singapore team. You will assist local and global users with hardware, software, networks, and IT systems, ensuring smooth operation and security.

Responsibilities include account management, installation, troubleshooting, and user training. The role requires a Bachelor’s in CS or related field, familiarity with Office 365, Windows 10/11, Server OS, and Active Directory.

Qualifications

• Bachelor’s degree in computer science or related field is required.
• Experience with Microsoft Office 365, Windows 10/11, and Server OS is preferred.
• Knowledge of Active Directory, LANs, and data backup concepts is a plus.
• Ability to manage multiple IT tasks with attention to detail.

Responsibilities

• Provide technical support to local and global users for hardware, software, networks, and IT systems.
• Troubleshoot and diagnose technical issues and implement solutions.
• Install, configure and maintain desktop/laptop hardware and peripherals.
• Install and configure operating systems, applications, and drivers.
• Manage user accounts and access controls across systems.
• Support LAN/WAN network setup and maintenance.
• Oversee door access, CCTV, and clocking systems.
• Document IT systems procedures, share knowledge, and train users.
• Coordinate with vendors for hardware/software procurement and maintenance.
• Suggest improvements to boost efficiency and security.

Skills

Organized

Coordination

Team player

Customer service

Documentation

Prioritization

Positive attitude

Education

Bachelor's degree in computer science or related field

Tools

Microsoft Office 365

Windows 10

Windows 11

Server OS

Active Directory

LANs

Data Backup

Print Server

VOIP basics

NAS/SAN basics

Job description

Ultra Clean Technology seeks an IT Support professional to join our Singapore team. You will assist local and global users with hardware, software, networks, and IT systems, ensuring smooth operation and security.

Responsibilities include account management, installation, troubleshooting, and user training. The role requires a Bachelor’s in CS or related field, familiarity with Office 365, Windows 10/11, Server OS, and Active Directory.