IT Support Engineer Singapore

systemsGo; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

systemsGo is seeking an IT Support Engineer for our Singapore office. The role focuses on desktop engineering support and IT infrastructure maintenance for prestige clients. You will work with a team of professionals to resolve issues and deliver high-quality end-user support.

Ideal candidates have 3-4 years in IT helpdesk or technical support, with a Diploma/Degree in IT. Pro-active, customer-focused individuals with strong communication are encouraged to apply.

Qualifications

• Diploma/Degree in Computer Science/Information Technology preferred.
• 3-4 years of experience in IT helpdesk/technical support; MNC experience preferred.
• Pro-active, customer focused, and comfortable dealing with end users directly.
• Good communication and inter-personal skills; able to describe issues clearly to users and clients.

Responsibilities

• Provide desktop engineering support to clients.
• Troubleshoot and report critical problems to clients and managers until resolved.
• Maintain and troubleshoot internal IT infrastructure including PC setup.
• Resolve onsite trouble tickets and end-user support issues efficiently with customer focus.
• Support and participate in ad-hoc company initiatives and projects.

Skills

End-user support

Customer-focused

Team player

Proactive

Clear communication

Education

Diploma/Degree in CS/IT

Tools

Microsoft cert

Windows Server

Office 365

VC support (WebEx/Zoom/Polycom)

AD / DNS / DHCP / GPO

WSUS

Networking basics

VDI

Job description

systemsGo is now conducting interviews to fill the position of IT Support Engineer. This is a full-time position in our fast-growing office in Singapore, and comes with standard benefits. Successful candidates will work alongside our team of young professionals to provide desktop engineering support to our prestigious clients.

Responsibilities

• Strong computer skills and extensive knowledge of design software, excellent
• Provide regular scheduled and ad hoc support for IT infrastructure and user desktop applications.
• Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.
• Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
• Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
• Support and participate other ad-hoc Company’s initiatives, assignments and projects.

Qualifications

• Diploma/Degree in Computer Science/Information Technology preferred
• At least 3-4 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
• Pro-active, customer focused, and comfortable dealing with end users directly
• Good communication and inter-personal skills, able to describe issues clearly to end users and client management, and report on results effectively
• Comfortable working in a team or individually
• Immediate availability will be an advantage

Computer Skills

• Client system Microsoft certification
• Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
• Office 365 environment
• VC support experience on Cisco WebEx / Zooms Polycom etc
• Windows Server experience
• Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
• Networking experience (checkpoint firewall and HP switches is a plus)
• VDI