Ops Support Executive, EUC & Svc Desk (Singapore, Singapore)

Support & Consulting GmbH; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Israelvcforum is seeking a skilled Desktop Support Technician in Singapore to be the first contact point for customers and assist them with various IT topics. The role involves providing prompt assistance, adhering to IT standards and ensuring compliance with licenses and operations.

The successful candidate will possess an ITE/Diploma with 4 years of relevant experience, strong knowledge of Microsoft Windows 10 and Office 365, and excellent communication skills. Certification in CompTIA A+ or equivalent is preferred.

Qualifications

• Min. ITE/Diploma graduate with 4 years experience in desktop support or IT related roles.
• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365.
• Basics skills in understanding active directory, OneDrive, servers, networking, storage, and cloud technologies.
• Good verbal and written communication skills.

Responsibilities

• Performed Desktop Support services to users.
• Received, prioritized, documented, and actively resolved end user help requests.
• Performed asset inventories.
• Created and updated work instructions as necessary.

Skills

Microsoft Windows 10

Microsoft Office 365

Active Directory

Remote Support

Communication

Project Management

Education

ITE/Diploma

Tools

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops

Job description

Job Summary

This position provides the desktop support for the first contact point for customers. You will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. In addition, you will ensure that software, licenses and operations comply with standards.

Job Responsibilities

• Performed Desktop Support services to users.
• Received, prioritized, documented, and actively resolved end user help requests and escalated incidents when necessary to maintain customer satisfaction and SLA expectations.
• Performed imaging / re-imaging.
• Performed asset inventories.
• Performed technical escalation to 3rd party vendor or resolver groups (where appropriate).
• Updated Incident records.
• Created and updated work instructions (where necessary).
• Documented standards and procedures (where necessary).

Requirements

• Min. ITE/Diploma graduate with 4 year experience in desktop support or IT related roles.
• Min 3 year experience in Microsoft Windows 10 and Microsoft Office 365.
• Basics skills in understanding active directory, OneDrive, servers, networking, storage and cloud technologies.
• Clear Spoken & Written English.
• Possess at least one (1) of the following certifications or their equivalent:
  • CompTIA A+
  • CompTIA Security+
  • CompTIA Network+
  • Microsoft Certified: Windows Client
  • Microsoft Certified: Managing Modern Desktops
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
• Demonstrate knowledge in the support of workstations, and related components.
• Good verbal and written communication skills.
• Good coordination skills.
• Ability to prioritize effectively and work with a sense of urgency.
• Effectively communicates with teammates and managers.
• Ability to mentor and train junior engineers.
• Able to manage small projects i.e. OS upgrades, software implementation.