Senior IT Support Engineer

Ambition Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global law firm is looking for a Senior IT Support Engineer to join its Singapore office. This role involves delivering first-line and second-line IT support while managing service requests and communicating effectively with users. The ideal candidate will have a degree in Computer Science, at least 3 years of IT support experience, and strong skills in customer service and various IT tools including Windows, Microsoft Office, and ITIL practices. Familiarity with law firms is a plus.

Qualifications

• Minimum of 3 years of IT support experience in a similar capacity.
• Strong customer service and soft skills.
• Experience with ITIL practices.

Responsibilities

• Deliver telephone and onsite IT support.
• Manage service requests and incidents via logging systems.
• Collaborate with global IT teams for issue resolution.
• Contribute to ITIL-aligned processes.
• Support the development of team capabilities.

Skills

Customer service skills

Proficiency in Windows 10/11

Proficiency in Microsoft Office

Knowledge of VPN

ITIL knowledge

Education

Degree in Computer Science or equivalent

Tools

Active Directory

Remote Exchange Console

Job description

A global law firm is seeking a Senior IT Support Engineer to join its Singapore office in a regional support capacity. The role involves delivering first-line and occasional second-line IT support across the firm's global infrastructure, ensuring consistent and professional service to staff and clients.

Responsibilities

In this position, you will deliver both telephone and onsite IT support, manage service requests and incidents via logging systems, and collaborate with global IT teams to ensure prompt issue resolution. You'll maintain clear communication with users, contribute to ITIL-aligned processes such as change, release, and problem management, participate in a scheduled shift rotation, and support the development of team capabilities.

Requirements

You should hold a degree in Computer Science or equivalent and have a minimum of 3 years of IT support experience in a similar capacity. Strong customer service and soft skills are essential, along with proficiency in Windows 10/11, Microsoft Office products, VPN, and ITIL knowledge. Experience with Active Directory, Remote Exchange Console, and ITIL practices is required. Familiarity with law firms would be advantageous.