Senior IT QA & Knowledge Process Leader

LAM RESEARCH SINGAPORE PTE LTD; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading technology company in Singapore is seeking a Quality Assurance Specialist to enhance service quality and knowledge management. The role involves developing a QA program, governing content lifecycle, and standardizing processes for onboarding. Ideal candidates will have a Bachelor's degree, over 6 years of experience, and strong ITIL knowledge. Proficiency in tools like ServiceNow and SharePoint is essential. The successful candidate will collaborate with cross-functional teams, demonstrating strong analytical and problem-solving skills.

Qualifications

• More than 6 years of experience in Quality Assurance, Knowledge & Process Management within IT services.
• Strong ITIL working knowledge is required.
• Excellent verbal & written communication skills.

Responsibilities

• Develop QA program, perform audits, and coach to improve behaviors and outcomes.
• Govern content lifecycle and manage templates and style guide.
• Map and standardize SOPs for onboarding/offboarding.

Skills

Quality Assurance

Process Management

Analytical Skills

Communication Skills

ITIL Knowledge

Collaboration

Education

Bachelor’s degree in Information Technology/Information Services

Tools

ServiceNow

SharePoint

Microsoft 365

Microsoft Intune

SCCM

Job description

A leading technology company in Singapore is seeking a Quality Assurance Specialist to enhance service quality and knowledge management. The role involves developing a QA program, governing content lifecycle, and standardizing processes for onboarding. Ideal candidates will have a Bachelor's degree, over 6 years of experience, and strong ITIL knowledge. Proficiency in tools like ServiceNow and SharePoint is essential. The successful candidate will collaborate with cross-functional teams, demonstrating strong analytical and problem-solving skills.