Senior / Guest Service Executive

OASIA HOTEL DOWNTOWN, SINGAPORE; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A prominent hotel in Singapore seeks a guest service representative to provide courteous and efficient service. You will handle guest requests, manage complaints, and ensure security procedures are followed. The ideal candidate holds a Diploma in Hospitality, possesses good public relations skills, and is able to perform rotating shifts. Employee benefits include medical, flexi, birthday leave & vouchers, and insurance coverage.

Benefits

Medical coverage

Flexi leave

Birthday leave & vouchers

Annual health screening

Insurance coverage

Qualifications

• Minimum Diploma in Hospitality required.
• Able to perform rotating shifts.
• Previous experience in hospitality preferred.

Responsibilities

• Provide courteous and efficient service to guests.
• Handle guest complaints promptly according to procedures.
• Maintain effective communication with hotel personnel.

Skills

Public relations skills

Positive attitude

Outgoing personality

Education

Diploma in Hospitality

Tools

Opera

Job description

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.