Senior Guest Relations & Front Desk Lead

OCML SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive salary

Meal allowance

Transport allowance

Yearly performance bonus

Medical benefit

Workers' insurance

Long service award

Career progression

Descripción de la vacante

OCML SINGAPORE PTE. LTD. in Singapore is seeking a Senior Guests Relationship Officer to manage front-office operations and guest relations.

The role is based at Company Outlets & Office, with a schedule that covers weekdays, weekends and public holidays as required. You will assist the Customer Service Manager in coordinating reception duties, ensuring service standards, monitoring bookings, and maintaining CRM records to support daily operations.

Formación

• Prior experience in customer service, receptionist, retail or administrative work will be an advantage.
• Experience in staff coordination or supervision will be an advantage.
• Able to work on weekdays, weekends and public holidays according to the assigned schedule.
• Responsible, organised, proactive and customer-oriented.
• Good communication, interpersonal and problem-solving skills.

Responsabilidades

• Assist the Customer Service Manager in monitoring and coordinating the daily duties of receptionists to ensure smooth operations.
• Ensure receptionists comply with company procedures, service standards and work instructions.
• Monitor customer appointment bookings, confirmations and scheduling to ensure accuracy.
• Monitor customer service quality and ensure receptionists provide professional and courteous service.
• Assist in handling customer enquiries, feedback and complaints when necessary.
• Ensure customer information, CRM data entry and administrative records are properly maintained.
• Monitor telephone handling, appointment management and other receptionist duties.
• Assist in training and guiding new receptionists on their job duties and customer service standards.
• Report operational issues, customer feedback and staff performance concerns to the Customer Service Manager.
• Coordinate with the Customer Service Manager and relevant team members to improve service efficiency and daily operations.
• Perform any other ad-hoc duties assigned by Management.

Conocimientos

Customer service

Reception

Staff coordination

Problem solving

CRM familiarity

Basic computer skills

Independent worker

Communication skills

Herramientas

CRM software

Descripción del empleo

OCML SINGAPORE PTE. LTD. in Singapore is seeking a Senior Guests Relationship Officer to manage front-office operations and guest relations.

The role is based at Company Outlets & Office, with a schedule that covers weekdays, weekends and public holidays as required. You will assist the Customer Service Manager in coordinating reception duties, ensuring service standards, monitoring bookings, and maintaining CRM records to support daily operations.