Front Office Leader: Guest Experience & Operations

H WORLD HOLDINGS SINGAPORE PTE LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

H WORLD HOLDINGS SINGAPORE PTE LTD requires an experienced Front Office Manager to oversee daily hotel operations and lead the Front Office team. The role focuses on service standards, guest relations, duty rostering, and collaboration with Sales, Housekeeping and Revenue teams.

The ideal candidate has supervisory hotel experience, fluent English and Mandarin, and thrives in a fast-paced environment while ensuring guest satisfaction.

Qualifications

• Front Office leadership in hotel/hospitality
• Strong customer service and guest-relations skills
• Experience coaching and developing a Front Office team
• Ability to manage rostering and staffing
• Excellent communication in English and Mandarin

Responsibilities

• Oversee daily Front Office operations and ensure service standards.
• Lead, supervise, coach and support the Front Office team.
• Prepare and manage Front Office duty roster with staffing coverage.
• Ensure professionalism and grooming standards across Front Office staff.
• Greet VIPs and special guests when required.
• Handle guest inquiries, feedback and complaints promptly.
• Maintain visible guest contact and positive guest experiences.
• Make operational decisions to address guest and employee matters.
• Coordinate with Sales, Housekeeping, Revenue and other departments.
• Coordinate with HR on training and development.
• Conduct performance reviews and staff development.
• Assist in budgeting, cost control and manpower planning.
• Ensure guest safety and emergency procedures are followed.

Skills

Leadership

Guest relations

Team supervision

Staff training

Problem solving

Communication

Multilingual English/Mandarin

Tools

Scheduling software

Job description

H WORLD HOLDINGS SINGAPORE PTE LTD requires an experienced Front Office Manager to oversee daily hotel operations and lead the Front Office team. The role focuses on service standards, guest relations, duty rostering, and collaboration with Sales, Housekeeping and Revenue teams.

The ideal candidate has supervisory hotel experience, fluent English and Mandarin, and thrives in a fast-paced environment while ensuring guest satisfaction.