Senior Guest Relations & Front Desk Lead

DI YI TCM PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Benefits offered by this job

Meal and transport allowance provided

Yearly performance bonus

Medical benefit scheme

Workers' insurance

Long service award

Leave benefits

Career progression opportunities

Comfortable working environment

Job summary

DI YI TCM PTE. LTD. seeks a Senior Guests Relationship Officer to oversee front-desk operations at Company Outlets & Office. You will assist the Customer Service Manager in coordinating reception duties, monitor bookings and ensure service standards are met, while maintaining CRM data and records.

You will handle inquiries, guide new staff, and report issues to management. The role requires proactive, customer‑oriented individuals with good communication skills and basic computer/CRM knowledge.

Qualifications

• Prior experience in customer service, reception, retail or administrative work will be an advantage.
• Experience in staff coordination or supervision will be an advantage.
• Able to work on weekdays, weekends and public holidays according to the assigned schedule.
• Responsible, organised, proactive and customer-oriented.
• Good communication, interpersonal and problem-solving skills.
• Basic computer skills and familiarity with CRM systems are required.
• Able to work independently and support the Customer Service Manager effectively.

Responsibilities

• Assist the Customer Service Manager in monitoring and coordinating the daily duties of receptionists to ensure smooth operations.
• Ensure receptionists comply with company procedures, service standards and work instructions.
• Monitor customer appointment bookings, confirmations and scheduling to ensure accuracy.
• Monitor customer service quality and ensure receptionists provide professional and courteous service.
• Assist in handling customer enquiries, feedback and complaints when necessary.
• Ensure customer information, CRM data entry and administrative records are properly maintained.
• Monitor telephone handling, appointment management and other receptionist duties.
• Assist in training and guiding new receptionists on their job duties and customer service standards.
• Report operational issues, customer feedback and staff performance concerns to the Customer Service Manager.
• Coordinate with the Customer Service Manager and relevant team members to improve service efficiency and daily operations.
• Perform any other ad-hoc duties assigned by Management.

Skills

Customer service

Reception

Retail

Administrative work

Staff coordination

CRM systems

Tools

CRM systems

Job description

DI YI TCM PTE. LTD. seeks a Senior Guests Relationship Officer to oversee front-desk operations at Company Outlets & Office. You will assist the Customer Service Manager in coordinating reception duties, monitor bookings and ensure service standards are met, while maintaining CRM data and records.

You will handle inquiries, guide new staff, and report issues to management. The role requires proactive, customer‑oriented individuals with good communication skills and basic computer/CRM knowledge.