Senior Executive, Membership & Engagement

NTUC Club; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A community organization in Singapore is seeking a Membership & Engagement Senior Executive to develop strategies for expanding membership and enhancing member retention. The successful candidate will manage recruitment campaigns and community programs, requiring a diploma and at least 3 years of relevant experience. Strong communication and organisational skills are essential. This role offers an excellent opportunity to build a vibrant community for all members.

Qualifications

• Minimum of 3 years of relevant experience in a similar role.
• Proven ability to plan and execute ideas.

Responsibilities

• Develop strategies to attract new members.
• Organise recruitment campaigns and events.
• Manage outreach programmes and analyse effectiveness.
• Foster a strong sense of community among members.

Skills

Excellent communication

Interpersonal skills

Customer service

Organisational skills

Project management

Presentation skills

Education

Diploma in business administration, marketing, or hospitality

Tools

Microsoft Office

Job description

As the Membership & Engagement Senior Executive, you will be instrumental in the strategic growth and cultivation of UClub's membership. Your primary purpose is to develop and execute strategies that not only expand our membership base through targeted recruitment and outreach but also foster a strong sense of community to ensure high member retention. This role requires a data-driven approach to track and enhance the effectiveness of all membership initiatives, from recruitment campaigns and events to engaging member programs. You will be at the forefront of building and sustaining a vibrant, thriving community for all UClub members.

Job Description

• Developing and implementing strategies to attract new members to expand the membership base of UClub
• Identifying and engaging with potential members through various channels
• Organising and executing recruitment campaigns and events
• Developing and delivering engaging programs and activities
• Managing outreach programmes and analysing data to track the effectiveness of recruitment efforts
• Planning and implementing initiatives to retain existing members
• Fostering a strong sense of community among members

Other Duties

• Perform any other duties as assigned by the HOD/Reporting Officer
• To ensure compliance with timeline and SOPs, and be aligned to strategic directions and outcomes

Requirements

• Minimum Diploma (preferably in business administration, marketing, or hospitality)
• Minimum of 3 years of relevant experience in a similar role
• Excellent communication, interpersonal, customer service and administrative skills
• Proven ability to plan and put ideas into action with strong organisational skills
• Proficiency in Microsoft Office
• Good project management and presentation skills