Senior Executive/Executive, Membership & Guest Services

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading entertainment resort company in Singapore is looking for a Membership and Guest Services professional to manage day-to-day operations, assist guests, and work with marketing teams on membership programs. Candidates should possess a Diploma in Business or Marketing, have strong communication and customer service skills, and be willing to work shifts, including weekends and public holidays.

Qualifications

• Must be at least 21 years of age as per regulatory requirements.
• Experience in the hospitality or service industry is required.
• Willingness to work rotating shifts, including weekends and public holidays.

Responsibilities

• Perform day-to-day operations of Membership and Guest Services duties.
• Prepare daily shift opening/closing processes and documents.
• Work closely with other front-of-house functions for effective operations.
• Promote membership programs and benefits with casino marketing teams.
• Ensure compliance with regulatory requirements and company policies.

Skills

Strong communication skills

Customer service skills

Proficiency in Microsoft Office

Education

Diploma in Business or Marketing

Job description

Responsibilities

• Perform day-to-day operations of Membership and Guest Services duties, including attending to general enquiries and guest feedback, and processing of membership related transactions.
• Prepare daily shift opening/closing processes and documents.
• Work closely with other front-of-house functions to ensure that location-based membership services are operating effectively and efficiently.
• Work with casino marketing teams to promote membership programs and benefits, floor promotions and campaigns, and members’ events.
• Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.

Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Diploma in Business or Marketing with proficiency in Microsoft Office applications
• Possess strong communication and customer service skills with relevant experience from the hospitality or service industry
• Willing to work rotating shifts, including weekends and public holidays