Senior Executive, Commercial Operations - Indonesia

Sephora Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty retailer is seeking a Senior Executive for Commercial Operations in Singapore. This role involves overseeing daily operations, ensuring compliance with company standards, and supporting Franchise Partners to achieve their goals. Ideal candidates will have a minimum of 2 years in retail or franchise operations, preferably in the beauty sector, and strong skills in account management and project facilitation. Join a diverse and empowering team dedicated to inclusivity and inspiring beauty.

Benefits

Inclusive workplace

Opportunities for learning and growth

Community-oriented culture

Qualifications

• Minimum 2 years of experience in retail/franchise operations, preferably in the beauty sector.
• Strong understanding of omni-channel strategies and account management.
• Experience in collaborating with regional functions.

Responsibilities

• Ensure seamless coordination of daily operational activities with Franchise Partner.
• Facilitate implementation of activities per Sephora's standards.
• Monitor franchisee operations for compliance with Sephora practices.
• Conduct regular store visits to ensure adherence to standards.

Skills

Retail / franchise operations experience

Account management

Communication skills

Stakeholder management

Problem-solving skills

Omni-channel strategies understanding

Data analysis

Project management

Prioritization skills

Job description

Profile

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

Senior Executive, Commercial Operations - Indonesia

As a Senior Executive, Commercial Operations, you will ensure seamless coordination of daily operational activities. You will support the Commercial Business Partner in ensuring that the Indonesia Franchise Partner has all of the necessary support from the region to achieve their objectives and that the partner is delivering according to Sephora/brand guidelines, service standards, and operational excellence, by conducting regular store visits and identifying areas for improvement and work with Franchise Partner to implement best practices.

You will shine here if you enjoy…

• Ensuring seamless coordination of daily operational activities with Franchise Partner
• Holding region accountable for delivery to partner
• Facilitating the implementation of all activities in line with Sephora's standards and objectives
• Providing ongoing support to Franchise Partner, addressing any operational challenges and ensuring adherence to Sephora's best practices
• Coordinating with Region Functions on delivery of key objectives and projects through efficient project management
• Enforcing compliance with Sephora standards, code of conduct and practices
• Monitoring franchisee operations to ensure adherence to Sephora standards and practices
• Conducting regular store (including websites/apps) visits to ensure compliance and execution to Sephora and brand expectations
• Identifying areas for improvement and work with Franchise Partner to implement best practices

We would love to hear from you if you are/have…

• Minimum 2 years of experience in retail / franchise operations, preferably within the beauty sector, experience working with Indonesia will be advantageous
• Account management experience with a strong understanding of omni-channel strategies
• Experiencein collaborating with Region Functions and project management to drive results
• The ability to develop and implement strategies that align with business objectives and drive growth
• The ability to gather, analyze, and interpret data to inform decision-making and strategy development
• Good communication skills with the ability to present effectively
• Stakeholder management and influencing skills in a multicultural environment
• Prioritization skills and ability to manage multiple tasks and projects efficiently
• Good problem solving skills

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.