Senior Enterprise TAM & Technical Advisor

Dynatrace; Singapore; On-site; SGD 140,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Global customer exposure

Dynatrace events & programs

Job summary

Dynatrace in Singapore is seeking a Technical Account Manager (TAM) to be a trusted technical advisor and primary contact for key Dynatrace customers, accountable for platform success, adoption, and long-term value in complex, large-scale environments.

The TAM owns defined success deliverables, including health reviews, case management, and governance, requiring strong technical judgment, executive presence, and ownership across long engagements.

Qualifications

• Deep, hands-on technical expertise with Dynatrace platform.
• Experience supporting large, complex enterprise customers.
• Ability to define and manage success plans with milestones.
• Strong understanding of modern application stacks and cloud platforms.

Responsibilities

• Maintain a success plan tied to customer objectives and manage end-to-end service delivery.
• Act as primary technical authority on architecture and platform health reviews.
• Drive adoption through enablement plans and best practices.
• Monitor usage and recommend actions to deliver measurable outcomes.
• Deliver QBRs and executive checkpoints aligned to business goals.
• Identify and elevate risks before they impact the customer.
• Coordinate with Sales, Professional Services, and Customer Success.
• Run environment evaluations, release reviews, and coordinate customer events.
• Review open cases to spot trends and speed resolution.
• Guide customers in submitting feature requests and advocate prioritization.
• Provide on-call coverage during planned changes, upgrades and migrations.
• Lead recurring account and success meetings (weekly at Signature tier).

Skills

Executive presence

Technical advisory

Enterprise account experience

Strong communication

Tools

ServiceNow

Jira Service Management

Job description

Dynatrace in Singapore is seeking a Technical Account Manager (TAM) to be a trusted technical advisor and primary contact for key Dynatrace customers, accountable for platform success, adoption, and long-term value in complex, large-scale environments.

The TAM owns defined success deliverables, including health reviews, case management, and governance, requiring strong technical judgment, executive presence, and ownership across long engagements.